Manager, RTM Operations- Physical Therapy

We are seeking a licensed Physical Therapist to lead the day-to-day operations of Luna's Remote Therapeutic Monitoring (RTM) Care Navigation team.

In this role, you will oversee RTM care navigation operations, team performance, workflow execution, and continuous process improvement while supporting operational consistency, documentation quality, and billing readiness. Working closely with the Senior Director of Clinical Programs and Strategy, you'll partner with Clinical, Concierge, Billing, Product, and Data teams to support scalable, high-quality RTM operations.

This is a leadership role focused on operational excellence and team management rather than direct patient care. If you are passionate about developing teams, improving healthcare operations, and using data to drive performance, we'd love to hear from you.

• Lead the day-to-day operations of Luna's RTM Care Navigation team.
• Manage, coach, and develop RTM Care Navigation employees and contractors, including hiring support, onboarding, training, scheduling, and performance management.
• Establish team responsibilities, coverage expectations, quality standards, and operational accountability.
• Manage and continuously improve RTM workflows supporting patient engagement, follow-up, monitoring, documentation, data capture, and escalation pathways.
• Ensure operational processes align with RTM program standards, CPT requirements, and internal billing expectations.
• Translate clinical, documentation, and billing requirements into standardized workflows and operating procedures.
• Monitor workflow adherence and identify operational risks affecting patient experience, billing readiness, clinical follow-up, and program performance.
• Track, analyze, and report on RTM operational KPIs, productivity, patient engagement, adherence, and program performance metrics.
• Partner with Clinical, Concierge, Billing, Product, and Data teams to support effective RTM operations and operational reporting.
• Support workflow optimization, SOP development, audit readiness, operational maintenance, issue resolution, and continuous process improvement initiatives.

• Must be a Licensed Physical Therapist with experience in outpatient, home-based, orthopedic, post-acute, or rehabilitation care settings.
• Must have a minimum of 3 years of management experience in clinical operations, rehabilitation operations, care coordination, or a healthcare environment.
• Must have experience managing teams, workflows, and operational processes within a healthcare or clinical operations setting.
• Strong understanding of healthcare workflows, documentation requirements, patient follow-up processes, and compliance standards.
• Data-driven mindset with experience using dashboards, KPIs, and operational performance metrics.
• Excellent organizational, communication, follow-up, and problem-solving skills.
• Ability to thrive in a fast-paced environment while promoting structure, consistency, accountability, and operational excellence.

Additional Preferred Qualifications

• Experience with Remote Therapeutic Monitoring (RTM), Remote Patient Monitoring (RPM), care navigation, or app-based patient engagement programs.
• Familiarity with CPT-based workflows, healthcare billing concepts, or documentation requirements related to reimbursable clinical services.
• Experience working with digital health platforms, app-based care delivery models, or remote patient support programs.