Manager – Sales & Aftersales Quality Control

• Lead the development and execution of Sales & Aftersales Quality Control, Compliance, Audit, and Investigation strategies across the dealer and service network.
  
• Establish governance frameworks, policies, standards, and quality control processes to ensure operational excellence and regulatory compliance.
  
• Develop and oversee annual risk-based audit plans, ensuring effective execution of periodic, ad-hoc, and special audits.
  
• Lead investigations into critical operational issues, customer complaints, fraud, and non-compliance cases, ensuring timely resolution and preventive actions.
  
• Drive Root Cause Analysis (RCA) and oversee the implementation and effectiveness of Corrective and Preventive Actions (CAPA).
  
• Monitor dealer and workshop performance through quality KPIs, compliance metrics, audit findings, and operational health indicators.
  
• Collaborate with Sales, Aftersales, Network Development, Customer Experience, Legal, and other stakeholders to strengthen operational governance and quality performance.
  
• Lead continuous improvement initiatives by leveraging data analytics, benchmarking, and industry best practices.
  
• Manage departmental planning, budgeting, resource allocation, and project execution.
  
• Prepare executive-level reports, present key findings, risk assessments, and strategic recommendations to senior management.
  
• Coach, develop, and lead team members to build a high-performing quality organization.
  

Requirements

Education

• Bachelor's degree or above in Automotive Engineering, Quality Management, Business Administration, or a related field.
  

Experience

• Minimum 8–10 years of experience in Quality Management, Operational Audit, Sales Operations, Aftersales Operations, Dealer Network Management, or related functions.
  
• At least 3 years of people management or team leadership experience.
  
• Experience in the automotive OEM industry or managing dealer networks is highly preferred.
  

Technical Skills

• Quality Management Systems
  
• Operational Audit & Compliance
  
• Investigation & Fraud Detection
  
• Root Cause Analysis (RCA)
  
• Corrective & Preventive Action (CAPA)
  
• Risk Management & Internal Control
  
• Data Analytics, Power BI, Advanced Excel
  
• Project & Stakeholder Management
  

Leadership Competencies

• Strategic thinking
  
• Decision-making and problem-solving
  
• Leadership and coaching
  
• Cross-functional collaboration
  
• Change management
  
• Strong communication and influencing skills
  

Languages

• Business-level English.
  

Preferred Qualifications

• ISO 9001 Lead/Internal Auditor
  
• IATF 16949 Auditor
  
• Lean Six Sigma Green Belt / Black Belt
  
• Certified Quality Engineer (CQE)
  
• Certified Internal Auditor (CIA)
  

Benefits

At VinFast, we are committed to empowering our people with meaningful career opportunities and a rewarding work environment.

• Competitive salary package with annual performance review and bonus.
  
• Comprehensive health insurance for employees.
  
• Professional development through technical, leadership, and international training programs.
  
• Opportunity to work in a fast-growing global automotive company with exposure to international markets.
  
• Career advancement opportunities within a dynamic and high-performance organization.
  
• Collaborative, innovative, and results-driven working environment.
  
• Annual health check-up and employee wellness programs.
  
• Company-sponsored team building and employee engagement activities.
  
• Paid annual leave and public holidays in accordance with company policy and local labor regulations.
  
• Other attractive benefits in accordance with VinFast's compensation and benefits policies.