Manager, Sales Support (R-19992)
Posted Updated 2
views
Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at .
The Manager, Sales Support is responsible for leading the contract and sales administration support function, ensuring the accurate, timely, and compliant processing of customer contracts, renewals, amendments, and associated commercial documentation. The role provides operational leadership to a team of sales support administrators and serves as a key partner to Sales, Finance, Legal, and Operations. The position drives process excellence, improves operational efficiency, ensures data integrity across commercial systems, and delivers high-quality support throughout the lead-to-cash process.
Essential Key Responsibilities:
- Lead, coach, and develop a team of sales support specialists, setting clear priorities and service expectations and supporting individual and team performance.
- Ensure all contractual documentation is complete, accurate, and compliant with company policies and established commercial requirements.
- Support Sales teams with contract preparation, validation, processing, renewals, amendments, and related administration activities. Ensure timely execution of customer agreements to enable revenue recognition and service delivery.
- Partner with Finance, Legal, Operations, Revenue Operations, Pricing, and other stakeholders to resolve contract-related issues and prevent processing delays.
- Monitor service levels, contract turnaround times, renewal tracking, and backlog management, taking corrective action where performance falls below expectations.
- Provide regular reporting, operational insights, and recommendations to leadership teams on volumes, service performance, risks, and improvement opportunities.
- Document and improve contract administration workflows, identifying opportunities to streamline processes through intelligent automation and generative AI technologies.
Essential Skills:
- At least 8 years’ relevant experience in contract administration, commercial administration, sales support, business operations, deal desk, quote-to-cash, or sales operations, including at least 3 years’ experience leading or supervising a team.
- Strong knowledge of commercial contracting principles and contract administration practices.
- Knowledge of CRM, CPQ, and contract management systems such as Salesforce, RevCloud, Microsoft Dynamics, SAP, or DocuSign.
- Experience creating process documentation and managing operational workflows.
- Experience identifying opportunities to streamline workflows through intelligent automation and generative AI technologies.
- Strong attention to detail, organization, prioritization, and problem-solving skills.
- Ability to collaborate effectively across Sales, Finance, Legal, Operations, Technology, and other business functions.
- Demonstrated leadership skills in managing and motivating teams.
- Proficiency in Microsoft Office Suite skills
- Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
- Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
- Where applicable, fluency in English and languages relevant to the working market.
All Dun & Bradstreet job postings can be found at . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.
#LI-DNI
Skills
As published by lever · 10 questions
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio URL, Twitter URL, Other website
Short answers (3)
- If you have a family member or relative currently employed by Dun & Bradstreet, please list their name(s): optional
- If you were referred by a Dun & Bradstreet employee, please list their name: optional
- If you have been employed by KPMG, please share your functional area(s) and approximate dates of employment. optional
Pick from a list (6)
- Do you have any non-compete, non-solicitation, confidentiality, or other agreement that may limit your ability to perform the duties of the position for which you are applying?
- Are you a current or previous employee of Dun & Bradstreet?
- Do you have a family member or relative who is currently employed by Dun & Bradstreet?
- Did a current Dun & Bradstreet employee influence you to apply or refer you to the company/role?
- Do you have any work restrictions for the UK?
- Are you a current or former employee of KPMG?
Attachments (1)
- If you answered "Yes," and have a copy available, you are welcome to upload the agreement or relevant pages here. This is optional and may help us assess any potential employment restrictions more efficiently. optional