Manager, SAP Application Operation

Qiddiya Investment Company is on the lookout for a proactive and experienced manager for our SAP Application Operations team. This key position will have a significant impact on the efficiency and effectiveness of our SAP applications, ensuring that they support our strategic vision and operational goals.

Manages day-to-day SAP operations, ensuring smooth support, issue resolution, change execution, and end-user service quality. Works under the direction of the management to execute the SAP operations strategy.

Key responsibilities

• Daily SAP support & operations execution: Manage L1–L3 operational support across assigned SAP modules. Drive issue resolution, troubleshooting, and coordination with different teams. Review SAP application performance, batch jobs, and integration queues.
• Incident, request & problem management: Handle incidents, service requests, and root-cause analysis. Escalate high-impact issues to the management with recommended actions. Ensure SLAs and ITSM processes are followed.
• Change & configuration management: Execute change requests, validate functional configurations, and support testing. Prepare UAT, verify change quality, and coordinate transport movements.
• Operational readiness support: Support release cycles, regression testing, cutover tasks, and environment readiness. Maintain documentation, knowledge base articles, and runbooks with the help of all team members.
• Stakeholder communication: Engage with business users on issues, changes, and UAT support. Provide weekly operations reports to the management.
• Vendor coordination: Follow up with support and software vendors on tickets and escalations and track vendor actions.
• Team leadership: Supervise SAP support team reporting to him. Allocate workload and ensure documentation quality.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 7+ years of experience managing SAP application operations or similar roles.
• Proficient in SAP modules and tools, with a solid understanding of integration and functionality.
• Demonstrated experience in managing application support and service delivery.
• Strong analytical, troubleshooting, and problem-solving skills.
• Exceptional communication skills, with an ability to work collaboratively across teams.
• Experience in performance optimization and system monitoring is desirable.
• Relevant SAP certifications are a plus.

Benefits

Comprehensive benefits package.