freehire launches on Product Hunt on 26 August.

Follow →

Coupang

Discussion

Manager, Seller Service (Training Manager)

Open 63d posting dated 3 weeks ago

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Manager, Seller Service (Training Manager)

Role Overview:

We are seeking a highly motivated Training Manager who is obsessed with seller experiences and possesses a "Day 1" mindset. This isn't just about training delivery; it's about designing for scale and measuring for impact. You will own the end-to-end educational ecosystem and ensure that our internal consultants and third-party (OSP) partners are equipped to provide outstanding service while maintaining operational efficiency. You will raise the bar for seller experience by using data-driven insights to identify performance gaps and implement scalable, high-efficiency learning solutions. You will be expected to break the trade-off between training quality and operational productivity, ensuring our consultants are equipped to "WoW" our customers while maintaining peak operational efficiency.

Key Responsibilities

  • Strategy & Roadmap: Design and execute the long-term L&D strategy for Seller Support, ensuring alignment with Coupang’s rapid business expansion in Taiwan.
  • Curriculum Architecture: Responsible for the design, creation, audit, and maintenance of all training content. You will ensure materials are "living documents" that iterate based on process changes.
  • Digital Transformation: Lead the shift from traditional classroom training to high-efficiency E-learning and "Just-in-Time" learning modules to minimize operational downtime.
  • Data-Driven Intervention: Deep-dive into operational metrics (CSAT, QA scores, AHT) to identify root causes of errors and design targeted training interventions that deliver measurable ROI.
  • Performance Analytics: Build 360-degree feedback loops and analytics to measure the seller-support knowledge journey. Provide regular reporting on training effectiveness against organizational goals to senior stakeholders.
  • Stakeholder Management: Partner with Ops Leaders and Product teams to translate complex policy changes into simple, actionable training for consultants.
  • Leadership: Manage and coach a lean, high-performing team. You are responsible for their performance outcomes and the quality of the content they produce.

Essential Qualifications:

• Seniority: 5+ years of experience in L&D, Corporate Training, or Operational Excellence, with at least 2 years in a management/leadership role.

• Industry: Proven track record preferably in BPO, high-volume Call Center environments and or Supply Chain.

• Data Literacy: Strong ability to use Excel (Pivot tables, VLOOKUP) and data visualization to justify training needs and show results.

• Educational Technology: Experience with Learning Management Systems (LMS) and E-learning content creation (Articulate, Captivate, or similar), Microsoft Powerpoint, Adobe Suite for video production is preferred though not mandatory.

• Communication: Fluent in English and Mandarin. Ability to "Disagree and Commit" while maintaining strong cross-functional relationships and "Influence without Authority.

Remuneration

Salary is negotiable (in accordance with regulations, the regular monthly salary is above NT$40,000).

Recruitment Process and Others

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.

Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:

https://www.coupang.jobs/privacy-policy/

Show

What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • LinkedIn Profile optional
  • Coupang Corporation or its affiliates and subsidiaries* (or collectively referred to as “Coupang”) does not collect, process or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent. choose one
  • 1. What is your nationality? choose one
  • 1. (Required) By submitting your resume, you consent to the required collection, processing, use, required provision/transfer, and consignment of personal information as set forth in our Privacy Policy (https://privacy.coupang.com/en/land/jobs/). choose one
  • 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent the year-round hiring from progressing normally or may result in the restriction of opportunities in the hiring process of companies other than the one you applied. choose one
  • 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fitment for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process. choose one
  • 4. (Optional) Coupang or its affiliate or subsidiary company* will send recruitment notifications through transmission media such as phone, email, and SMS using the contact information and email address based on your consent. choose one
  • 5. (Optional) Coupang or its affiliate or subsidiary company* will conduct reference checks on you within the following scope based on your consent: Additional reference checks may be conducted on applicants who applied for a job at Coupang and passed interviews, and Coupang arranges means to conduct reference checks. Coupang may collect other personal information about you, including integrity information collected from public sources and the performance evaluation information collected from your former employer or colleagues. choose one
  • 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group; choose one
  • - Name of Relative(s) / 親屬姓名: optional
  • - Relationship / 關係: optional
  • - Working Org / Team / 任職組織/團隊: optional
  • You have the right to inquire/access, request a copy, supplement/correct, delete, suspend the collection, processing, or use and suspend the transfer of your personal information that Coupang holds. Exercising certain rights, such as deletion of personal information, may result in the restriction of the hiring process. If you wish to exercise any of these choices, please contact our privacy representative at [candidatedataremove@coupang.com]. choose one
  • Document Policy choose one

See also

74,027 jobs
Fortune 500 jobs
18,459 jobs
Remote Worldwide jobs
51,510 jobs
JavaScript jobs
71,150 jobs
TypeScript jobs
179,848 jobs
Python jobs
60,994 jobs
React jobs
8,368 jobs
Go jobs
262,152 jobs
Senior-Level jobs
29,794 jobs
Backend jobs
13,538 jobs
Frontend jobs

Tailor your CV for this role?

We couldn't check your fit for this role — add a CV to your profile to see it next time.

A new version of freehire is available