Manager/Senior Manager, Merchandising Growth & Operations (Supply Business Planning/ Business Analysis )

What you’ll do?

• Lead the strategy and operations function of one of Klook’s multi-million USD transportation businesses globally and grow it into world leader
• Drive commercial success and user experience improvements for the category.
• Design and grow a marketplace where merchants compete on price and service quality
• Collaborate with regional business development teams to acquire valuable service providers
• Lead initiatives and work with regional & cross departmental teams to elevate product performance such as product design, inventory availability & costs, content, cancellation privilege, instant confirmation etc
• Develop metrics to track service levels as well as standard operating procedures to improve quality of a large & long-tail service providers
• Work with our tech product management team to improve usability of booking processes on Klook’s mobile app, website, and other distribution channels.