Manager/Senior Manager, Outreach Experience & Strategy (WOD)

Responsibilities

You will be part of the team to:

• drive programme management for funding administration, governance and performance monitoring, ensuring effective programme delivery, compliance with funding requirements and timely reporting of outcomes.
• support the review, scoping and implementation of digital platform enhancements to meet business and operational needs.
• gather business requirements, coordinate with users and vendors, and manage the delivery of assigned digital initiatives.
• monitor platform performance, user feedback and operational metrics, and recommend improvements to enhance service delivery.
• support vendor management activities, including project tracking, issue resolution and contract deliverables.
• design and implement enhancements to user journeys across physical and digital touchpoints to improve user experience.
• develop and pilot engagement strategies and career-related activities across diverse workforce segments (e.g. senior workers, fresh graduates, back-to-work individuals)
• conceptualise and implement novel solutions to serve individuals in enhancing their career health and to support their career journey
• evaluate project outcomes and recommend refinements based on participation data and user insights.
• coordinate with internal teams and partners to ensure integrated delivery across platforms, programmes and outreach activities.

Requirements

Experience & Qualifications

• At least 5 years of relevant experience in programme management, digital transformation, service design, product management, operations or stakeholder engagement.
• Experience managing vendors, budgets, stakeholders and concurrent projects in a fast-paced environment.
• Experience analysing data and preparing reports to support business decisions is advantageous.
• Experience working with digital platforms, user experience or customer service initiatives would be an advantage.
• Candidates without the required qualifications but with strong relevant experience may be considered.

Knowledge

• Events, programme and project management principles, including physical, virtual and hybrid delivery.
• Digital product and platform management principles.
• User-centred design and customer experience concepts.
• Programme and project management methodologies.
• Stakeholder engagement and partnership management.
• Procurement, vendor management and contract governance.
• Knowledge of SWDA programmes and/or relevant workforce initiatives will be an added advantage.

Skills

• Strategic Planning: Translate organisational priorities into practical strategies, formats and delivery plans.
• Stakeholder & Partnership Management: Build trusted relationships, align diverse interests and mobilise stakeholders towards shared outcomes.
• Budget & Vendor Management: Manage budgets, procurement considerations and vendors with strong governance.
• Communication: Strong business writing, presentation and facilitation skills across internal and external audiences.
• Data & Insights: Use participation, engagement and outcome data to evaluate effectiveness and guide improvements.
• Problem Solving & Decision Making: Assess issues, evaluate options and make timely decisions in a changing operating environment.
• Risk assessment and mitigation: Identify, assess and manage project, operational and digital service risks by implementing appropriate mitigation measures
• Digital & Technology: Proficient in Microsoft Office and able to learn and apply event, collaboration and other digital tools quickly.

Abilities/Aptitudes

• Takes ownership, demonstrates sound judgement and follows through on commitments and outcomes.
• Adaptable and resilient, with the ability to manage last-minute changes and competing priorities.
• Systematic, organised and able to manage concurrent projects without losing attention to detail.
• Collaborative team player who can rally resources, influence stakeholders and resolve issues constructively.
• Comfortable operating in a dynamic environment with a strong service and outcome orientation.

Other Characteristics

• Curious and innovative, with a willingness to explore new ideas and challenge existing practices.
• Adaptable and resilient in managing ambiguity and evolving priorities.

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP