Manager, Service Desk and End User Computing (Canberra or Sydney)
- Location: Canberra preferred, open to Sydney
- Position type: Permanent
Your new role
We're looking for an experienced technology leader to join our Transformation and Technology team as Manager, Service Desk & End User Computing. This is an opportunity to lead critical customer-facing technology services that support our people across office, remote and cloud environments, while shaping the future of end-user technology at CSC.
Play a key leadership role in driving service excellence, continuous improvement, technology modernisation and strong customer outcomes, while fostering a high-performing and engaged team culture.
Key Responsibilities
• Lead and develop the Service Desk and End User Computing teams
• Oversee service desk operations and end-user technology services
• Monitor service performance and drive continuous improvement
• Manage escalations and support major incident response
• Shape CSC's end-user technology standards and roadmap
• Oversee technology asset, configuration and knowledge management
• Manage budgets, vendors and key service provider relationships
• Strengthen risk, audit and compliance outcomes
• Identify opportunities to improve technology services and the employee experience
What you’ll need to excel
• ITIL Foundation Course, essential
• Tertiary qualification or certification in a relevant discipline or an equivalent combination of relevant knowledge, training and/or experience, desired
• Leadership experience
• Minimum of 2 years’ experience in maintaining finances e.g. Budgets/Contracts
• Experience in IT service management and ITIL best practices
• Strong knowledge of infrastructure, telecommunications, end-user technologies and cloud services
• Understanding of IT security, virtual desktop and device management solutions
• Experience improving systems, processes and service delivery outcomes
• Proven ability to lead, coach and develop high-performing teams
• Strong organisational skills, with the ability to manage competing priorities
• Excellent communication and stakeholder management skills
Why join CSC?
• Opportunity to shape and improve the end-user experience through modern workplace technologies and processes
• Work with a dedicated, enthusiastic and high-performing team
• Be part of an environment that values innovation and continuous improvement
How to apply
Please upload your current CV.
To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.
• Applications close: 3 September 2026
• For any other questions about this role, contact: recruitment@csc.gov.au
• No agency applications considered
What you’ll get in return
A career where you belong
At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.
Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.
We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.
We’re proud to be an equal opportunity employer — and proud of the progress we’re making. Join a workplace where you can thrive, grow, and belong.
Learn more about CSC and our benefits:
www.csc.gov.au/Members/About-CSC/Careers