Manager, Service Planning

JOB SUMMARY

Develops and manages service manuals, bulletins, and other service readiness activities by coordinating with internal and external parties. Analyzes dealer/ICTA’s requests and plans and develops new service communication/commercial programs.

PRINCIPAL DUTIES & RESPONSIBILITIES

1. Manages Service Shop Manual, Owner Manual, Technical/Warranty Service bulletins and other service materials development within budget and deadlines. Functions include planning, budgeting, and coordination with outside companies.
2. Manages the development of web-based publications and vehicle diagnostic tools.
3. Leads field fix process with INAC QA, Isuzu Japan International Service, ITCA Vehicle Compliance, AIPDN, MIS, ICTA Customer Relation and Brand Quality
4. Leads and/or supports the creation of Service program with related ICTA departments.
5. Monitors and maintains IsuzuTruckService.com with supplier Isuzu Global Service Systems (IGSS).
6. Performs miscellaneous job-related duties as assigned.

ORGANIZATIONAL RELATIONSHIPS

• Reports to: AVP, Service Product Engineering
• Direct reports: Specialist, Service Planning