Manager- Service

Manager- Service at Silverline

Silverline is seeking a dedicated Manager to join our After Sales department. As the Manager- Service, you will be responsible for overseeing the service operations to ensure customer satisfaction and retention. Your role will involve managing a team of service representatives, developing service strategies, and implementing process improvements.

• Lead and mentor a team of service representatives

• Develop and implement service strategies to enhance customer experience

• Monitor service performance metrics and implement process improvements

• Collaborate with other departments to ensure seamless service delivery

• Handle escalated customer issues and provide timely resolutions

If you have a passion for delivering exceptional service, strong leadership skills, and a customer-centric mindset, we would love to hear from you. Join Silverline and be part of a dynamic team dedicated to exceeding customer expectations.