Manager, Site Reliability - Billing Platform Operations

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Job Overview
The Manager, Site Reliability provides strategic and technical leadership for software engineering teams responsible for T-Mobile's high-performance systems. This role ensures the scalability, availability, and reliability of platforms supporting complex operations across multi-functional services. By driving operational excellence and implementing best practices, the manager enhances the stability and efficiency of mission-critical systems. The position also leads organizational growth initiatives, including talent acquisition, career development, and succession planning, to build and sustain high-performing teams. Through coaching, mentoring, and collaboration with operations, the manager supports T-Mobile's commitment to delivering robust and innovative billing solutions.Job Responsibilities:

• Provides strategic and technical leadership to software engineering teams to ensure scalability, availability, and reliability of high-performance platforms supporting multi-functional services.
• Drives operational excellence by implementing best practices that enhance the stability and efficiency of mission-critical systems.
• Leads organizational growth initiatives by overseeing talent acquisition, career development, and succession planning to build and sustain high-performing teams.
• Coaches and mentors team members to foster professional development and support organizational objectives.
• Collaborates with operations and cross-functional stakeholders to deliver robust and innovative billing solutions aligned with business goals.
• Monitors system performance and reliability, proactively identifies and resolves issues to maintain optimal service levels.
• Develops and maintains documentation, standards, and processes to ensure consistent and effective system operations.

Education and Work Experience:

• Bachelor's Degree Computer Science, Information Systems, Software Engineering, or Related Field or equivalent experience (Required)
• Master's/Advanced Degree Computer Science, Information Technology, Business Administration, or Related Field (Preferred)
• 4-7 years Managing software engineering teams responsible for high-performance, scalable systems (Preferred)
• 4-7 years Implementing site reliability engineering practices to ensure system availability and operational excellence (Preferred)
• 2-4 years Leading organizational growth initiatives such as talent acquisition, career development, and succession planning (Preferred)

Knowledge, Skills and Abilities:

• Strategic Leadership Ability to provide strategic direction and technical leadership to site reliability engineering teams, ensuring alignment with organizational goals. (Required)
• Process Improvement Experience in implementing best practices and driving operational excellence to enhance system stability, scalability, and efficiency. (Required)
• Technical Leadership Proven capability to lead software engineering teams in the design, deployment, and maintenance of high-performance systems. (Required)
• Collaboration Ability to work effectively with cross-functional teams, including operations and product management, to deliver robust solutions. (Required)
• Coaching Skill in mentoring and developing team members to build and sustain high-performing teams. (Required)
• Problem Solving Strong analytical and troubleshooting skills to address complex reliability and scalability challenges in mission-critical systems. (Required)

Licenses and Certifications:

• Certified Kubernetes Administrator (CKA): Certification that validates expertise in managing and orchestrating containerized applications using Kubernetes, essential for ensuring scalability and reliability in high-performance systems. (Preferred)
• AWS Certified Solutions Architect – Associate: Certification demonstrating proficiency in designing and deploying scalable, reliable systems on Amazon Web Services, relevant for cloud-based platform reliability and availability. (Preferred)
• Google Professional Cloud DevOps Engineer: Certification that verifies skills in managing service reliability, performance, and scalability on Google Cloud Platform, aligning with operational excellence in site reliability engineering. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $146,970 - $265,190National Base Pay Range: $127,800 - $230,600

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ370854&paradox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out .

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.