MANAGER - SMALL STORES ($20-$50M)

Job Summary\: Responsible for managing, planning, directing, and coordinating operating budgets for multiple Mini Mart Branch Stores, satellite locations, or small Main Exchanges.

Duties and Responsibilities\:

- Develops and manages operating budgets and financial performance. Makes periodic and frequent inspections of all assigned stores. Identifies and executes actions to correct deficiencies, capitalize on opportunities, and maximize operational performance. Follows up to ensure prompt and proper corrective action is taken.

- Plans and executes retail and/or services programs through subordinate supervisors or managers, directs all activities of assigned retail store operations, ensuring compliance with all operating procedures.

- Responsible for the operation of the Fresh Food and Food, Beverage & Convenience Bar programs within the assigned stores. Ensures programs are executed to program standards, including meeting sales, profitability & waste targets, stocking, product rotation, ordering, etc.

- Responsible for the achievement of established sales and profit goals. Initiates corrective action as necessary. Implements NEXCOM policies and procedures, coordinates operations with direct supervisors. Ensures that adequate staffing levels are maintained consistent with store expenses and customer service requirements.

- Reviews demographics of each location and provides input to Headquarters on merchandise assortments based on rate of sale. Implements enterprise SOPs for signing, shelf label management, planograms, phantom inventory, 5S backroom, and other NEXCOM-directed programs.

- Ensures that all directives, policies, and regulations relative to the management of inventory, cost control, and loss prevention initiatives are adhered to. Actively works to create an environment intolerant of internal and external theft, paperwork errors, and inventory shrinkage.

- Approves leave and vacations and associate schedules. Enforces enterprise work rules. Ensures a continuing training program is carried out. Interviews and participates in selecting lead associates/managers and completes performance appraisals for store supervisors or managers.
Reviews proposed disciplinary actions and resolves grievances and complaints.

- Ensures all stores maintain a robust Premier Customer Service Program. Is responsible for CSI, WOMI, NPS, online customer comments, and other NEX customer service performance measures.

- Ensures maximum and full utilization of all facilities & equipment. Ensures that a maintenance and repair program is in effect for all equipment and facilities to keep all assigned retail stores in excellent condition. Ensures, through subordinate supervisors, compliance with safety, security, and fire prevention policies for all facilities.

- Responsible for planning, coordinating, and execution of small store refreshes, resets, and minor/major projects. Ensures the development of required projects and timely submittal as part of NEXCOM's minor or major capital plans.

- Carries out EEO policies and communicates support to subordinates

Performs other related duties as assigned.

Reports to the General Manager or equivalent Senior Management leader who provides broad general direction. Reviews recommendations, comments, and resolutions for adherence to established policies and to ensure objectives are met. Work performance is reviewed and evaluated based on overall results in meeting planned objectives and improving operating district results.

The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required.