Manager, STAMC Retail Unsecured Recovery TH

1. Strategy Development
• Design and implement collection/NPA sale strategies across different non legal and leverage stages.
• Define rules for OA reassignment.
• Optimize collection flows to increase recovery while reducing costs

2. Data Analysis & Reporting
• Analyze/ Monitor Collection strategy and NPL sale.
• Monitor KPIs such as:
- Recovery rate
- Legal SLA
- NPA sale
• Build dashboards and reports to track performance

3. Process Optimization
• Work with operations teams to improve collection / NPA sale efficiency and develop procedure
• Test new strategies (A/B testing, champion/challenger models)