Manager, STD & Absence Management Claims - Remote

Symetra is seeking a Manager, STD & Absence Claims to lead a team of case managers responsible for short-term disability and absence management claims.

About the role

In this role, you'll combine people leadership, operational oversight, and technical expertise to deliver exceptional customer experiences while ensuring quality, compliance, and business results. You'll coach and develop a high-performing team, leverage data and reporting to drive continuous improvement, and help shape strategies that support organizational growth and evolving customer needs.

If you're a collaborative leader who enjoys developing talent, improving operations, and solving complex claims challenges, we'd love to hear from you.

What you will do

• Lead, coach, and develop a team of STD and Absence claims professionals to achieve quality, service, productivity, and customer experience goals.

• Use reporting, analytics, and trend data to identify opportunities for operational improvement and drive performance outcomes.

• Monitor workflows, workloads, and claim decisions to ensure timely, accurate, and compliant claim administration.

• Conduct audits and quality reviews, providing meaningful coaching and feedback to support team development.

• Partner with legal, sales, implementation, and other internal stakeholders to resolve complex cases and deliver exceptional service.

• Serve as a technical resource on STD, leave management, ERISA, state regulations, and claims practices.

• Balance customer advocacy with effective risk management and sound claim decision-making.

• Support broker and customer inquiries, finalist meetings, and education efforts related to claim philosophy and processes.

• Foster a collaborative, accountable, and inclusive team culture where employees can grow and succeed.
• Lead or participate in strategic initiatives and continuous improvement projects that enhance team effectiveness and customer outcomes.

Why Work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

“What I was searching for was a company that genuinely valued my voice—and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they’re going through life’s toughest moments. Being able to offer support and hear their relief and gratitude when we help—it’s deeply meaningful. That’s what makes me proud to be part of the Symetra team.” - Lilly H., Claims Team Lead

“I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements

• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%

• Paid time away including vacation and sick time, flex days and ten paid holidays

• Give back to your community and double your impact through our company matching

• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $72,700 - $121,100 plus eligibility for annual bonus program