Manager, Strategic Planning (Conversion)
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Projected Start Date: June-July 2027; exact start date to be finalized and communicated at a later date
Location: WFH
Starting Salary: $105,000
Sponsorship:
Work visa sponsorship is not available for this role.
This includes participation in Curricular Practical Training (CPT), Optional Practical Training (OPT), and F-1 Visa programs
About this business area:
Enterprise Customer Experience & Insights helps CVS Health deliver on its ambition to be the most trusted healthcare company by enabling differentiated customer experiences. We partner across the enterprise to drive measurable impact by amplifying customer voices, data, and insights. We listen, learn, innovate, and proactively intervene on behalf of customers, members, and patients, empowering colleagues and other stakeholders (brokers, providers, clients) to join us on the journey.
Key responsibilities include:
Help shape strategy across the ECXI portfolio.
Research emerging trends in relevant industries (e.g., customer experience measurement, agentic twins, market research).
Support crafting future state strategies, priorities, and operating models.
Identify capability gaps and outlines opportunities to fill them.
Help manage implementation of major change initiatives.
Required Qualifications
See educational requirements (see education section)
Must have successfully completed corporate internship program
Preferred Qualifications
Have demonstrated leadership experience. Examples include: active roles in student or social organization activities, sports, or school or work-related projects
Have internship, work, or project experience in related field such as customer experience measurement, CX research, business strategy, and/or program management
Have experience with data analysis and visualization tools, for example Microsoft Excel to maintain spreadsheets and perform moderately complex functions
Ability to collaborate in cross-functional teams; proven experience influencing outcomes without formal authority
Show strong written and verbal communication skills
Education
Anticipated completion of Master’s degree program by start date (January 2027 through August 2027)
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.