Manager, Student Service

Job purpose

Manage, develop and provide leadership to all activities related to student's registration, enrolment, distribution to specialties and companies, counselling through psychological and academic support, extracurricular activities. Includes studying and training period students spend at ATA, OJT, and Al Dhafra to achieve optimal ATA's trainees' engagement and performance goals. Liaison with Academic & On the Job Departments, Government entities, and enhanced brand value by effective participation in segmented campaigns as well as regular exercises to identify applicable best practices.

Key accountabilities

Job specific:

• Provide leadership to ensure that the three sections (Students Registration & Admin, Counselling) set and implement goals which are in line with ATA and ADNOC general strategies and objectives to enhance trainee experience.
• Work with ATA senior management to lay down ATA policies and strategies in line with ADNOC and its group of companies' strategies and requirements for maximizing trainee retention.
• Monitor trainees' daily performance related to attendance, attitude and academic performance as per ATA policies to ensure timely and accurate reporting as well as applicable disciplinary intervention strategies.
• Coordinate with the departments concerned and sections in ADNOC and ATA to identify the annual requirements for new intake trainees, in terms of quantity and discipline, and to meet those requirements in terms of quality.

Generic:

• Management
  Plan and supervise the activities of the personnel and resources of the Department to achieve the Division objectives in an efficient and cost-conscious manner while ensuring implementation of approved operational plans for the Department in line with Division objectives.
• Develop the knowledge, competencies and innovative spirit in the Department and support the establishment of Personal Development Plans (PDP’s), Succession Planning and Talent pipeline within the Department in coordination with the Human Capability Group to continuously develop employees with emphasis on UAE Nationals to meet Emiratization targets.
• Budgets and operational plans
  Compile and provide input for preparation of the Division budgets and regularly monitor expenditure against approved Department budget levels.
• Investigate, highlight and reconcile any significant variances to ensure effective performance and cost control.
• Policies, systems, processes & procedures
  Lead the implementation of approved Department policies, processes, systems, standards, procedures and internal controls in order to support execution of the Division work programs in line with Company and International standards.
• Performance management
  Implement the Company Performance Management System for individuals within the Department in accordance with Company approved guidelines and continuously monitor the achievement of the Department KPIs related to the approved Annual Performance Management Contract and the Balanced Score Card.
• Organisation structure and development
  Review, develop and recommend the appropriate organisation structure for the Department that will best utilise human capital while proactively incorporating sustainability into the on-going work practices to meet the business objectives.
• Innovation and continuous improvement
  Encourage innovation, enhance employee motivation and support initiatives for implementation of Change Management to continuously improve operations and services.
• Propose improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the Department.
• Health, safety, environment (HSE) and sustainability
  Support the institution of an HSE culture and ensure compliance with relevant HSE policies, procedures, systems & controls and applicable legislation and sustainability guidelines across the Department in line with international standards, best practices and ADNOC Code of Practices.
• Ensure adequate HSE training and induction for all Department employees to meet HSE standards.
• Management information systems (MIS) and reports
  Prepare all Department MIS and progress reports to provide accurate and timely reports and necessary information to Company Management to effectively manage the business.

Communication & working relationship

Internal:

• Manager, ADNOC Technical Academy (SVP)
• VP, Academic Services
• Head, Admission & Registration
• Head, Student Consulting (Campus & OJT)
• ATA Trainees
• Any other Departments as required

External:

• ADNOC I-IQ
• High School Representatives
• Government Entities

Qualifications, experience, knowledge & skills

Minimum qualification
Bachelor’s degree in education, psychology or administration.

Minimum experience & knowledge & skills
15 years of professional experience with 7 years in managerial position and 8 years in educational counseling or any students' environment-related positions. Very good knowledge of English and Arabic. Professional certifications, proficiency in Trainees’ Information System or other reporting tools. 20 years of experience with at least 10 years of managerial experience.