Manager, Supply Chain - Indirects & Services
Description
WHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
WHAT WE’LL NEED
The Manager, Supply Chain – Indirect & Services will be a key member of the Supply Chain team, facilitating and supporting cost optimization, strategic supplier relationship enhancement, service metric adherence, New Restaurant Opening (NRO) planning & process optimization. Key operational support will mainly focus on kitchen equipment, fixture, furniture, smallware, and construction materials.
Strategy & Leadership
Define & own multi-year strategic sourcing strategies and roadmap that optimize value to our operating partners.
Administer governance and decision-making frameworks that determine approved products and performance standards for Repair & Maintenance (R&M).
Provide guidance, authority and support for international indirect sourcing within owned category space.
Stakeholder Engagement & Financial Stewardship
Collaborate directly with internal and external stakeholders (including legal, construction/design, development, finance, accounting, operation, marketing, supplier partners and franchisee groups) to identify, develop, influence, and implement cost management strategies and continuous improvement without relying on formal authority.
Act as an escalation point for complex field issues, driving resolution with suppliers, vendors, and operation teams.
Responsible for advanced quantitative analysis that model financial implications of key business decisions and performance of indirect category.
Build trust and influential relationships with franchisees, franchisee leadership groups, and operation teams.
Innovation & Program/Project Management
Proactive execution of business projects including category planning, demand forecasting, internal and external benchmarking and risk mitigation strategies.
Design, draft, lead, negotiate, and manage external partner relationships via RFP/RFI/RFQ activities from end-to-end.
Identify innovation opportunities that support evolving business needs and goals.
Conduct market research, analysis, and benchmarking for the indirect category and present to relevant internal stakeholders.
Address and resolve issues related to material quality, price, supplier service or performance, and delivery.
Supplier Relationship Management
- Manage on-going supplier management, including quarterly business reviews, scorecard development, and market condition updates in partnership with internal team leaders to drive marketplace growth.
WHAT YOU’LL NEED
Bachelor’s degree in Business, Supply Chain Management, Economics or equivalent work experience required.
5+ years of experience in CAPEX, FF&E, or broader foodservice industry category ownership with strategic sourcing and supplier relationship management.
Must possess strong commercial skills, with the ability to develop a business case and build models in Power BI or the like.
Be able to independently own contract management, review, and execution with legal partners.
Highly self-organized, with the ability to thrive in a fast-paced environment, with excellent presentation and communication skills with proven ability to engage and influence cross functional partners, senior leadership in written and oral format.
Ability to travel up to 20%
Strong technical ability in using AI tools and Microsoft Office Suite, advanced proficiency in Microsoft Excel, PowerPoint, Power-BI, ChatGPT or Copilot Enterprise version for data analysis, visualization, reporting, and presentation.
WHO YOU ARE
No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.
You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.
You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.
You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.
You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.
BENEFITS
FLAVOR PERKS:
Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
FUN IS THE BEST FLAVOR:
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.