Manager, Support Services

Explore the Potential of Being Part of Something Clearly Essential

Compass Minerals (NYSE: CMP) is a leading global provider of essential minerals focused on safely delivering where and when it matters to help solve nature’s challenges for customers and communities. The company’s salt products help keep roadways safe during winter weather and are used in numerous other consumer, industrial, chemical and agricultural applications. Its plant nutrition products help improve the quality and yield of crops while supporting sustainable agriculture. Compass Minerals operates 11 production and packaging facilities with more than 1,800 employees throughout the U.S., Canada and the U.K. Visit for more information about the company and its products.

We are seeking a Support Services Manager to join our team in Overland Park, KS. This role is responsible for leading enterprise-wide IT support services, including end-user technology, asset management, software licensing, and Tier 1 Help Desk operations. The ideal candidate will provide strategic leadership, ensure exceptional service delivery, and drive continuous improvement across the organization's client technology environment.

Why Join Compass Minerals?

We offer a competitive compensation and benefits package, including:

• Benefits starting Day 1
• 11 paid holidays + 1 floating holiday
• Competitive PTO Plan
• 1 week sick time (subject to applicable state and local laws)
• 401(k) with company match
• Employee Education Reimbursement Program
• Employee Assistance Program (EAP)
• Bonus opportunities for eligible positions

Key Responsibilities

• Lead enterprise IT support services, including the Tier 1 Help Desk and end-user technology support
• Manage internal teams, vendors, and service providers to deliver exceptional customer support
• Monitor service levels, ticket performance, and KPIs to ensure timely issue resolution
• Develop and implement IT support strategies, policies, and best practices
• Oversee IT hardware asset management and software licensing compliance
• Evaluate emerging technologies and recommend improvements to the client technology environment
• Provide leadership, coaching, and performance management for support services staff
• Ensure compliance with company standards, security requirements, and software licensing agreements

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent experience
• 10+ years of IT support or systems administration experience
• 5+ years of leadership experience managing enterprise IT support teams
• Experience managing vendor relationships, hardware procurement, and software licensing
• Experience working with third-party Help Desk providers
• Strong leadership, customer service, and problem-solving skills

Preferred Qualifications

• ITIL Certification
• Experience with ServiceNow
• Experience leading enterprise IT service improvement initiatives

Physical Requirements

This position is primarily office-based and requires regular use of computers and standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Equal Opportunity Employer

Compass Minerals is an equal opportunity and affirmative action employer. The company is firmly committed to making all employment-related decisions without regard to race, ancestry, ethnicity, color, religious creed or belief, national origin, sex (including sexual orientation, gender identity, and pregnancy and breastfeeding), age, military or veteran status, status as a qualified individual with a disability, genetic information, and any other characteristic protected by law. To request reasonable accommodations, email [email protected] or call 913-344-9200. Learn more about equal employment opportunity laws at .

Apply Today

Join a team committed to innovation, operational excellence, and employee growth at Compass Minerals. In this role, you'll have the opportunity to shape enterprise IT support services, improve the employee technology experience, and lead a high-performing support organization.