Manager, Supports and Services
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Manager, Supports and Services
The Kenora Association for Community Living (KACL) is a registered charity dedicated to providing a wide range of supports and services to people with developmental disabilities and/or mental health needs, assisting them to achieve their full potential and to enjoy meaningful and satisfying lives. As one of Kenora’s largest employers, we are committed to providing a rewarding employment experience for our team of more than 300 employees.
We are currently seeking a Manager, Supports and Services to lead and develop their team to offer supports rooted in KACL values and service delivery principles. The Manager will provide the necessary foundation to ensure that the team feels impactful, inspired, valued, and an integral part of KACL.
Under the leadership of the Director, Supports and Services, the Manager is responsible for providing leadership and supervision to team members, develop capacity in team members to provide necessary supports, and participate in decision-making related to program development and organization-wide initiatives.
The Manager plays a crucial role in the maintenance and development of the program(s) in their portfolio. The Manager fosters strong community relationships and partnerships, collaborating with external partners to promote service excellence and advocacy for the rights of people supported.
The Manager contributes to the organization’s commitment to creating inclusive, empowering, and supportive environments for all individuals served, and in championing a culture grounded in the fundamentals of safety, teamwork, courtesy, and inclusion.
Key Responsibilities and Accountabilities
- Implement structures, processes, and accountability to deliver exceptional service. Continuously assess and innovate service methods.
- Provide ongoing opportunities for team development through training and learning.
- Collaborate with teams to set a clear vision, define measurable goals, provide structure, and assign accountability for outcomes.
- Work across teams to implement organization-wide priorities, ensuring service quality and efficiency.
- Keep the Director informed of all issues, incidents, or areas of concern within the program and the organization.
- Oversee Dual Diagnosis, Employment Services and Community Connections programs with a strong focus on the transition and creation of the CPSS/SIL structure.
Preferred Qualifications
- A deep understanding and personal commitment to our core values, with the ability to integrate these into daily work practices (required).
- A post-secondary Degree in Psychology, Sociology, Education, or other related field of Humanities or Social Sciences, as well as 5 years of experience in a leadership position. High levels of emotional intelligence including self-awareness, self-regulation, motivation, empathy and social skills.
- Outstanding ability to manage interpersonal relationships to interact effectively with all levels of employees.
- High level of skill in having performance-related dialogue with employees, and the coaching skills to support employee growth.
- Proficiency leveraging technology, with a strong command of Microsoft 365 applications.
Vacancies: We are looking to fill one (1) full-time position.
Deadline: Applications must be submitted by Sunday, October 25, 2026.
KACL is committed to employment equity and diversity and welcomes qualified applicants from the full range of identities, backgrounds, and experiences. Accommodations are available for all parts of the recruitment and selection process.
As published by lever · 16 questions · 2 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company
Short answers (2)
- What is your earliest available start date?
- How did you learn about this position?
Pick from a list (12)
- What is your highest completed level of education? optional
- What shifts are you available to work? Select All That Apply optional
- Are you legally eligible to work in Canada?
- Have you ever been convicted of a criminal offence for which you have not received a record suspension (pardon)?
- If requested during consideration for employment, I am prepared to obtain a 3-year Uncertified Driver Record at my own expense and to submit the results to KACL's Human Resources Department.
- I am prepared and consent to undergo a Vulnerable Sector Check at my own expense and to submit the results to KACL's Human Resources Department.
- I have a valid Ontario Class G Driver's Licence (or equivalent) and daily access to a vehicle.
- Have you ever worked with vulnerable persons?
- I hereby declare that the foregoing information is true and complete to my knowledge.
- I understand that a false statement may disqualify me from employment or cause my dismissal.
- I understand that reference checks and discrete inquiries in verbal and/or written form will be made and I agree to these, provided the information is kept in confidence.
- I understand that it may be a requirement of the job to meet certain physical demands, such as assisting assigned persons with lifts and transfers.
Written answers (2)
- Please provide a description of your work with vulnerable persons, if applicable.
- KACL is committed to employment equity and diversity and welcomes qualified applicants from the full range of identities, backgrounds, and experiences. Accommodations are available for all parts of the recruitments and selection process. Interviews include a verbal question-and-answer component as well as a written component. A typical interview takes place in a 1-hour period. Please use the space below to request a modification or any adjustment or plan KACL may make to help ensure our assessment is fair.