Manager-Tau Beta Family Success Center

Job Title:	Manager-Tau Beta Family Success Center	Department:	TBFSC
Reports to:	Director of Community Partnerships and Projects	FLSA:	Exempt
Division	Community Partnerships and Projects	Location	Hybrid
Business Unit	Community Advocacy & Engagement	Grade level	11

This position offers a starting salary range of $62,4755 - $74,970 per year, depending on experience and qualifications.

Children’s Center of Wayne County (TCC) The Children’s Center, founded in 1929, provides evidence-based clinical therapy to children who deal with mental, behavioral, emotional, intellectual, and developmental health and educational challenges or may have experienced trauma.

School + Community-Based Partnerships: We partner with K-12 schools and community organizations that serve children to provide clinical therapy, counseling, psychological services, and psychiatric evaluations, treatment & interventions.

Child Welfare: In addition to the clinical therapy programs offered, The Children’s Center places children in licensed foster homes, and supports them throughout their time in the child welfare system.

Child Well-being + Family Success: We operate an onsite family success center that promotes child-wellbeing and offers children and youth from all walks of life to access relevant mental health crisis prevention and child abuse and neglect prevention services.

Advocacy: We champion child and youth well-being for those experiencing poverty-related issues, those within the child welfare system, and those in need of evidence-based, clinical therapy.

TCC’s mission is to help children and families shape their own futures. If as many children as possible, and their families can easily access comprehensive, evidence-based, clinical therapy that is integrated into and supports their everyday lives then, children will experience an improved quality of life where they have a true sense of agency and empowerment in their lives.

We embrace and demonstrate a set of Core Values as the foundation of our culture. They define how we do what we do, and what we value in our work with each other and our community. Daily demonstration of these values, in mindset and behavior, is required to be successful as a TCC team member.

• Dedicated-We are devoted, dedicated and always willing to pitch to accomplish our mission.
• Passionate-We are passionate about what we do and helping the people we serve.
• Accountable-We do what we say and accomplish all aspects of our responsibilities.
• Can Do Attitude- We approach our responsibilities with a positive attitude.
• Respectful- We always treat co-workers, donors, children and families with the utmost respect, courtesy, and patience.

Job Summary

The Manager of the Tau Beta Family Success Center (TBFSC) is responsible for the overall day-to-day management, operations, programming, and community engagement activities of the Family Success Center. The Manager will ensure that the TBFSC operates in accordance with the Children Trust Michigan Family Success Center Standards of Excellence and delivers high-quality services that strengthen children, youth, and families.

This position will oversee family-centered enrichment programming, special events, youth and child engagement activities, community partnerships, and daily center operations. The Manager will ensure that all services align with the Five Protective Factors of primary prevention and support positive family outcomes through connections to the Social Determinants of Health. The Manager will work collaboratively with internal departments, community partners, schools, service providers, and residents to create a welcoming hub that supports children, youth, and families.

Job Requirements

• Bachelor's degree in Social Work, Family Studies, Recreation Management, Community Development, Human Services, Public Administration, Education, Youth Development, or a related field
• 3–5 years of experience managing community-based, family-serving, recreation, youth development, or nonprofit programs
• Experience planning and coordinating community events, family engagement activities, and enrichment programming
• Experience supervising staff, volunteers, interns, or program facilitators
• Experience with program management, data collection, and outcome tracking
• Experience operating after-school, youth development, family engagement, or community-based programs
• Strong understanding of community resources and organizations within the City of Detroit and Wayne County
• Ability to build and maintain productive partnerships with community organizations and stakeholders
• Strong organizational, project management, and problem-solving skills
• Strong verbal, written, and interpersonal communication skills
• Proficiency in Microsoft Office and web-based data systems
• Demonstrated commitment to equity, diversity, inclusion, and family-centered service delivery
• Flexibility to work evenings and occasional Saturdays

Essential Functions

• Oversee the daily operations of the Tau Beta Family Success Center, ensuring a welcoming, safe, family-friendly environment
• Ensure compliance with Children Trust Michigan Family Success Center Standards of Excellence
• Maintain operational procedures that support efficient and effective service delivery
• Manage facility usage, programming schedules, community partnerships, and participant engagement
• Develop, coordinate, and manage a year-round calendar of family, child, and youth enrichment activities
• Plan and oversee special events, workshops, family engagement opportunities, community celebrations, and educational programming
• Ensure all programs and services align with the Five Protective Factors and support positive family outcomes
• Gather feedback from participants and community stakeholders to inform programming decisions
• Facilitate and support family leadership and advocacy opportunities, advisory councils, and community engagement initiatives
• Supervise assigned staff, contractors, interns, and volunteers
• Provide routine coaching, supervision, mentoring, and professional development opportunities
• Monitor staff performance and ensure achievement of program goals and service expectations
• Maintain staff schedules and support effective deployment of resources
• Promote awareness of Family Success Center services and resources throughout the community
• Establish and maintain trusted community partners who further the reach of Family Success Center’s goals
• Ensure compliance with all grant requirements, contracts, reporting deadlines, and program expectations
• Collect, monitor, and report program data and outcomes
• Assist with grant implementation, work plan monitoring, and evaluation activities
• Provide program fiscal oversite and monitor expenditures
• Attend all required internal and external meetings

Leadership Functions

• Create and maintain a positive, inclusive, and family-centered workplace culture
• Lead a high-performing team that prioritizes excellent service delivery and community impact
• Support staff wellness, professional growth, and leadership development
• Foster innovation and continuous improvement in family, youth, and community programming
• Ensure accountability to organizational goals, grant requirements, and program outcomes
• Model collaborative leadership and effective communication
• Promote diversity, equity, inclusion, and belonging throughout all areas of service delivery

Core and Leadership Competencies

• Communication – Use effective written and oral communication with internal staff, teams, and community served; demonstrate empathy and listening.
• Collaboration with internal and external stakeholders – Helps colleagues as needed, views responsibilities as shared.
• Ownership and quality of work – Effectively manages own work, and work of teams when relevant, ensuring delivery of high-quality work.
• Change management – Effectively prepares for and guides teams through changes, both small and large.
• Decision-making – Effectively structures and facilitates decision-making processes; uses data to make decisions effectively and responsibly to improve organizational health and impact.
• Develops & motivates others – Motivates others and supports their development through strong coaching and mentoring.

KPIs

• Meet 100% of the Standard of Excellence each program year as defined by Children Trust Michigan
• Ensure that 100% of data for CTM is turned in on time each quarter
• Show that 90% of families are satisfied with TBFSC engagement
• Ensure that 100% of all work plans are followed and are aligned with the assigned grant.
• Ensure that Fee for Services staff are hitting their weekly hours 95% of the time.
• No more than one program complaint (colleague, stakeholder, community partner, etc.) hat requires corrective action per year.

Physical Requirements

• Ability to lift up to 15 lbs.
• Ability to sit, stand, walk, and move throughout program spaces for extended periods as needed.
• Other
• May need to work evenings and occasional Saturdays.

Robust Health Care and Benefit Package including:

• Medical
• Vision and Dental Plans
• Matching 3% 403(b) retirement plan after one year, fully vested after two years of employment
• 80 hours of paid time off after 90 days, 120 hours of paid time off your first year, 160 hours your 2nd, 3rd and 4th year, 200 hours every year beginning your 5th year
• Accrued Paid Sick Time
• 11 paid holidays
• Life Insurance (Employer-Provided)
• Short Term & Long Term Disability sponsored 100% by The Children’s Center
• Longevity Pay
• Health Savings Account
• Dependent Care Account
• Tuition reimbursement
• Employee Assistance

Voluntary Benefits

• Critical Illness
• Accident
• Voluntary Life, voluntary spouse and dependent life
• Pet Insurance
• Legal Shield (prepaid legal services)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.