Manager, Team Lead, Payroll

Payroll Operations & Service Delivery

· Lead and manage end-to-end payroll operations, ensuring accurate and timely payroll processing across all employee populations.

· Oversee payroll costing, statutory submissions, tax obligations, CPF contributions, and government-paid leave claims.

· Manage payroll clearance, final payments, recoveries, and employee lifecycle payroll activities, including resignations, terminations, and dismissals.

· Ensure payroll data integrity, confidentiality, and adherence to established service standards.

Governance, Compliance & Risk Management

· Ensure compliance with employment legislation, CPF regulations, tax requirements, statutory obligations, and company policies.

· Establish and maintain robust payroll controls, governance frameworks, and audit readiness.

· Act as the key liaison with auditors, government agencies, tax authorities, and other regulatory bodies on payroll-related matters.

Stakeholder Management & Business Partnership

· Partner with Business Units, HR, Finance, and IT teams to support policy implementations, service enhancements, system changes, and payroll-related initiatives.

· Provide payroll advisory and resolution support to stakeholders and employees, ensuring a high level of service excellence.

· Prepare management reports and provide payroll insights to support business decision-making.

Transformation & Continuous Improvement

· Drive process optimisation, automation, and payroll transformation initiatives to improve efficiency, accuracy, and scalability.

· Lead or support strategic projects including SAP enhancements, robotic process automation (RPA), business continuity planning (BCP), and digitalisation initiatives.

· Identify process gaps, conduct root-cause analysis, and implement sustainable solutions to strengthen payroll operations.

Team Leadership

· Lead, coach, and develop the payroll team to build capability, drive performance, and foster a culture of accountability and continuous improvement.

· Allocate resources effectively and ensure service delivery standards are consistently achieved.