Position Summary:

The Technical Operations - Production Manager triages VFX and visualization work for the production and pipeline teams. Working closely with clients, producers, supervisors, artists, engineering, IT, and infrastructure teams. This role has ownership of delivery operations, media encoding and deliverables based on clients’ technical specifications. This role manages archiving, technical server set-ups, and delivery platforms and related technical content requirements. Role requires urgency and willingness to troubleshoot issues, including after hours, consistent with production timelines. They must be nimble and responsive as file formats, delivery structures and client-facing documentation needs evolve.

The role manages delivery-related requests and process improvements, coordinates technical issues through resolution, maintains production tracking systems, and supports the tools and infrastructure used by production teams. It also identifies opportunities to improve workflows, streamline processes, and apply emerging technologies to practical production challenges.

This position requires strong client-facing skills, technical fluency, sound judgment, excellent organization, and the ability to move work forward across multiple teams. This is an operational role focused on systems, show running, and process improvement rather than software development.

This role is expected to be 6 months or less, with the possibility to be extended.

Responsibilities:

• Manage delivery operations and workflow improvements — manage ingest and deliveries as a hands-on user. Identify opportunities to streamline or automate recurring workflows and collaborate with technical partners to implement practical improvements. Strategize with pipeline engineers creation of related features or automation opportunities. Track production-related requests and dependencies.

• Manage technical support and service requests— Create technical support intakes, manage follow-through on Jira, ServiceNow, and related systems. Ensure all relevant progress and details are tracked. Determine priorities, communicate status, and escalate as needed. Serve as a key point of contact between production teams and IT, infrastructure, firewall, security, and other technical partners.

• Manage the accuracy and integrity of ShotGrid / Flow Production Tracking or similar production databases, including shots, assets, tasks, versions, assignments, statuses, notes, dependencies, and handoffs. Update software licensing access including license-server updates, access requests, and related production technology needs. Drive new tooling and UI features as needed.

• Drive technical projects supporting VFX and visualization— Manage technical initiatives that improve production workflows, tools, delivery processes, and operational reliability. Manage requirements, stakeholder communication, milestones, action items, and follow-through across production and technical teams.

• Manage production reviews and client communication — Lead production reviews, meetings, and demonstrations; capture and publish accurate notes; maintain action items; communicate updates; and help ensure that client and production needs are clearly understood and addressed.

• Create and manage technical documentation for new tools and features -- Own Confluence and Jira databases. Drive training for artists on new technologies in collaboration with pipeline including setting live calls, video creation and driving team to overall training resources.

Qualifications:

• Minimum of 4 years of experience in production operations, technical production coordination, pipeline support, VFX, visualization, post-production, or related studio environment.

• Demonstrated client-facing experience, including the ability to understand production needs, communicate clearly, manage expectations, and coordinate follow-through across technical and creative teams.

• Working familiarity with ShotGrid / Flow Production Tracking or similar production databases.

• Experience with Jira or similar project-tracking systems and ServiceNow or comparable IT service-management tools.

• Experience managing technical requests and projects across production, engineering, IT, infrastructure, security, and other partner teams.

• Strong organizational skills, attention to detail, written and verbal communication, documentation, meeting facilitation, and action-item management.

• Technical fluency and the ability to understand production workflows, communicate technical issues effectively, and collaborate with specialists to resolve problems and improve systems.

• Proactive approach to identifying inefficiencies, improving processes, exploring emerging technologies, and finding practical ways to enhance production workflows.

• Ability to manage multiple concurrent requests and priorities while maintaining accurate records and consistent communication.

• Comfortable working in an in-office, highly collaborative production environment.

• Bachelor’s degree required.

Preferred Qualifications:

• Experience supporting VFX, visualization, previs, techvis, real-time production, animation, post-production, or related creative workflows.

• Experience working in a color facility or familiarity with color-managed production and post-production workflows.

• Competence with production and media applications such as DaVinci Resolve, Adobe Premiere Pro, or comparable tools.

• Experience spearheading media delivery workflows, production technology systems, software licensing, and license-server set ups and maintenance.

• Competence with Confluence or similar documentation platforms, as well as Excel, Outlook, Teams, and other standard business applications.

• Experience identifying opportunities for workflow automation or process improvement and coordinating their implementation with technical partners.

• Interest in evaluating emerging production technologies and applying new tools and approaches to real-world operational challenges.

The anticipated base salary for this position is $92,879 to $120,743. This role may also qualify for annual incentive and/or comprehensive benefits. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position

Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.

SPE will consider qualified applicants with arrest or conviction records in accordance with applicable law.

Sony Pictures does not allow audio recording, video recording or use of AI note-taking tools during interviews. Please be aware these tools may be enabled as a default and can be difficult to disable once the interview has started, so we recommend you check your device and disable these tools prior to the start of your interview. If recording or the use of the tools occurs during the interview and cannot be promptly turned off or disabled, the interviewer may end the interview.

To request an accommodation for purposes of participating in the hiring process, you may contact us at SPE_Accommodation_Assistance@spe.sony.com.