Manager, Technical Services, Global 7500/8000

What are your contributions to the team?

Reporting to the Director, Technical Services, you will ensure that the Technical Services green and interior Global 7500/8000 aircraft deliverables are managed on time and within budget to satisfy customer expectations.

You will coordinate the Technical Services responses to customers, technical investigations, and customer communications and forums by working alongside Engineering, Program Office, Customer Response Center, Product Development, Parts Logistic, Technical Publications and Vendors.

• Oversee general administration of Technical Services activities
• Manage and Coordinate deliverables: provide weekly status reports, monthly program reviews, and manage and report team actions and progress
• Oversee departmental statement of work (SOW) and schedule integration
• Provide budget forecasting and performance measurement
• Coordinate activities with suppliers for in-service support
• Maintain excellent working relationship with suppliers and customers
• Support Technical Briefing to Customers
• Identify issues / roadblocks to management that could jeopardize project success.

How to thrive in this role?

• You have a Bachelor’s degree in Engineering or the equivalent
• You have a minimum of 10 years aerospace experience in customer support
• You have demonstrated leadership skills, you have excellent business acumen and show creativity in problem solving. You work well in a team-based environment
• You have strong analytical skills
• You have good communication and presentation skills
• You are bilingual (English and French)