Manager, Technology Operations (WMC) SH

About Walmart Connect

Imagine working in an environment where one line of insight can unlock growth for thousands of brands and create better experiences for millions of shoppers. That's what we do at Walmart Connect. We are the advertising arm of Walmart — connecting advertisers with Walmart's unmatched first-party shopper data and scaled omnichannel reach across China and global markets. Our team of revenue operations professionals, data scientists, and growth strategists help advertisers reach the right customer at the right moment — in-store, online, and everywhere in between.

Team and Position Summary:

At Walmart Connect, we are committed to building a best-in-class revenue operations function that powers advertiser success across our owned and operated platforms. The China Revenue Operations team supports Walmart Connect's growth ambitions in the China market — driving advertiser campaign excellence, operational quality, and cross-functional collaboration across Sponsored Products, Sponsored Brands, Sponsored Video, and Onsite Display advertising.

As a Senior, Revenue Operations, you will serve as a subject matter expert and process lead within the China RevOps team. You will independently manage complex campaign operations, drive data-driven process improvements, mentor junior associates, and partner with Product, Engineering and Product teams to deliver exceptional advertising experiences. You will be a key contributor to operational excellence standards, quality benchmarking, and the continuous evolution of Walmart Connect's advertising operations in China.

Position Responsibilities:

· Own day-to-day campaign operations across Walmart Connect's advertising products (Sponsored Products, Sponsored Brands, Sponsored Video, Onsite Display) for China-based advertisers and agency partners.

· Act as the primary point of contact (POC) for assigned advertiser portfolios managing end-to-end tickets such as, Set-Up, Campaign Performance, Billing, optimization, and reporting.

· Independently handle escalations from Sales/Partner management team, and direct advertisers; provide timely, data-backed resolutions with minimal guidance from leadership.

· Maintain and publish individual and team KPIs (SLA adherence, quality scores, First Response Time) on a weekly, monthly, and quarterly basis; surface actionable insights to management.

· Lead process improvement initiatives identify operational gaps, author or update SOPs and Confluence documentation, and drive adoption of new workflows and tools across the China RevOps team.

· Conduct root cause analyses (RCAs) for Escalations from Sales Team, AM/CM team (campaign delivery issues, reporting discrepancies, and quality misses) develop and implement corrective action plans.

· Collaborate with Walmart Connect's Ad Policy, Product, and Engineering teams to surface bugs, advocate for platform improvements, and ensure China market requirements are represented in roadmap discussions.

· Serve as a mentor and go-to resource for junior associates (Level J and I); own new hire onboarding, technical training, and skills development programs for the China team.

· Support keyword moderation, creative policy reviews, and ad quality audits in alignment with Walmart Connect's advertising policy standards and China regulatory requirements.

· Drive cross-functional collaboration with global RevOps counterparts (India, US) to establish operational parity, share best practices, and contribute to global-scale program initiatives.

· Communicate proactively and professionally with internal and external stakeholders across geographies; adapt communication style for cultural and business context in the China market.

Position Requirements:

Minimum Qualifications:

· Bachelor’s degree in business, Marketing, Computer Science, or an equivalent field.

· 5–8 years of experience in digital advertising operations, revenue operations, or a related role within an ad tech, e-commerce, or media company.

· Hands-on experience with Sponsored Search, Sponsored Products, or Sponsored Brand/Video self-serve advertising platforms or Relevant domain experience.

· Proven ability to independently manage complex, multi-stakeholder projects and deliver results with minimal supervision.

· Strong analytical skills ability to interpret performance data, identify trends, and translate insights into action plans.

· Excellent written and verbal communication skills in English and Mandarin (Chinese); ability to manage stakeholder communications across cultures and time zones.

· Solid understanding of digital advertising metrics: CTR, ROAS, ACOS, CPC, Impressions, Add-to-Cart (ATC), NTB%, conversion rates, and viewability.

· Experience authoring SOPs, process documentation, and operational playbooks.

· Proficiency in campaign management tools, ad trafficking platforms (WAC or equivalent), and data reporting/visualization tools (Excel, Tableau, Looker, or equivalent).

· Willingness to operate in a fast-paced, ambiguous environment and adapt to rapidly shifting business priorities.

Additional Qualifications:

· Experience in China's digital advertising ecosystem (JD.com, Tmall, or similar platforms).

· Familiarity with Walmart Connect's advertising product suite (Onsite, Offsite, Instore, DSP).

· Experience with campaign trafficking across Display and Search platforms.

· Proven track record of driving process efficiency, automation, or tooling improvements.

· Experience mentoring or leading a small team of operations professionals.