Manager Ticketing
Posted Updated
Description
As a Manager of Ticketing, you'll serve as the subject matter expert for ticketing system functionality across Opry Entertainment Group. You'll act as the primary resource for understanding, translating, and communicating ticketing system behavior, features, enhancements, and business requirements while supporting end users across multiple business units. Through business process implementation, ongoing support, system audits, and reporting, you'll help ensure accurate, efficient, and effective ticketing operations for the Grand Ole Opry, Venue Tours, and other company ticketing programs. Reports to Director of Ticketing.
- Develop and maintain expert knowledge of the ticketing system, procedures, functionality, processes, and configuration. Absorb knowledge quickly and self-teach new functionality based on system patches and upgrades.
- Effectively multitask while managing multiple business units simultaneously.
- Serve as primary contact on all ticketing-related matters for OEG venues and OEG-owned events including Group Sales requests, tour schedule management, Opry shows, etc.
- Direct the work of a Ticketing Specialist and/or AI Agent by providing event build information for configuration. Proof all configuration to ensure events are positioned for on-sale. Provide constructive feedback to Ticketing Specialist for employee growth.
- Collaborate with the team to develop and ensure consistent configuration structure for both OEG owned events and promoter events.
- Communicate and distribute on-sale and event information including, but not limited to, new promotions, new events, and new packages, as well as cancellations and reschedules to all appropriate departments in a timely manner to ensure flawless guest service and operational efficiency.
- Update and distribute accurate and current information to staff, including but not limited to new promotions, new events, and new packages. Provide ticketing instructions associated with all updates to ensure flawless guest service and operational efficiency.
- Facilitate reporting and analysis requests of direct supervisor and management as needed.
- Alternate as Ticketing Manager-on-Duty providing immediate support by troubleshooting and resolving issues from system operators, system configuration, or the system itself as they arise.
- Perform other duties as assigned.