Manager, TMC Operations [TN - TDOT]

Iteris is seeking multiple TMC Operations Managers to work out of the TDOT 1 & 2 regions. Under the general direction of the Project Manager, TMC Operations Manager manages the daily operations activities in accordance with the TDOT TMC Operations Manual, protocols, and policies.

Please note: The ideal candidate will be splitting their time between two locations between Knoxville, TN 37914 and Chattanooga, TN 37416.

What you will be doing:

Day-to-day management of the Control Room Operations staff, scheduling and resources, including problem resolution concerning Control Room Operations
Ensuring effective communication with the State Project Manager, TMC Team Leads and Shift Supervisors
Ensuring effective as-needed communication with the Contractor’s Project Manager and other management staff
Ensuring effective daily contact with all Contractor Shift Supervisors on a daily basis
Ensuring effective face-to-face communication with all Contractor TMC Technician personnel on a weekly basis. At least once per month, the Contractor shall ensure that the TMC Operations Manager communicates in-person rather than virtual, unless otherwise directed by the State
Participating in TIM Team meetings, TIM after-action review meetings, and ensuring appropriate interagency coordination
Ensuring appropriate interagency coordination with other RTMCs
Participating in TMC tours and presentations
Attending meetings as directed by the State to include Regional TIM Team meetings and others as directed.
Preparing monthly reports of performance measures for Technicians and Supervisors
Determining and using existing measures of effectiveness in terms of efficiency and effectiveness in providing transportation management, traveler information, and incident management
Actively collaborating in updates to TDOT TMC Operations Manual
Actively collaborating in the development and update of Supervisor and Technician training and certification materials to conform to updates in the TDOT TMC Operations Manual
Modifying training materials as necessary as a result of system and employee performance analysis
Overseeing the Supervisors and Technicians training and certification process
Ensuring adequate staff coverage of the Control Room
Performing all other tasks assigned by the State

What you need to be successful in this role:

Minimum of five (5) years’ experience in the operations of a facility using employee policies and procedures, equipment, systems and software, tools, daily operations, and security and safety procedures similar to those described in the TMC Operations Manual
Understanding of freeway management, traffic incident management, dispatching, traveler information, and traffic engineering principles
Comprehensive knowledge of Incident Management operations
Skilled in the use of Advanced Traffic Management System (ATMS) applications
Skilled in the use of the Windows operating system
High-level knowledge of Microsoft Word, Excel, and PowerPoint
Good leadership and interpersonal skills
Good understanding of key management concepts
Ability to clearly communicate technical information in layman’s terms
Ability to work alternate work schedules and be on-call 24 hours/day
Ability to author technical reports, manuals, and correspondence
Ability to coordinate real-time activities and priorities
Able to always maintain a professional demeanor and appearance
Ability to clearly communicate technical information in layman’s terms
Ability to coordinate real-time activities and priorities

Iteris anticipates paying a base salary between $105,000 to $125,000 for this role. Actual pay offered may be below or above these amounts, depending on the individual’s job-related knowledge, skills, and experience.

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