Manager-Trade & Customs

Team Overview

The Tax Global Delivery Network (GDN) works closely with KPMG’s Global Tax leaders to translate business requirements into a clear global delivery strategy for delivery centers that supports the needs of global KPMG solutions in Tax. It also creates and operates an interoperable, seamlessly integrated network of Global Delivery Centers to enable globally consistent delivery.

As we scale and build out the center, we are looking for a Manager to assist with the set-up of Global Trade and Customs Managed Services solution. The objective of this capability is to build a global managed services centre for product classification, Free Trade Agreement (FTA) and Post Entry Review (PER) solutions that drives technology enabled standard processes that delivers consistent, high quality and continuously improving processes for efficiency and effectiveness of our solutions bringing together the best KPMG Trade and Customs has to offer at a global scale with local expertise. As a Manager in this team, your responsibilities will include but not limited to:

• Managing engagements from start to finish (planning, executing, directing, and completing tax projects; implementing workflow, identifying team resources) assigned to the team

• Coordinating with operations team for tasks revolving around operations such as

  • (1) setting up the engagement billing

  • (2) monitoring engagement budgets vs actual hours

  • (3) reporting and performance dashboards for key stakeholders and leadership

  • (4) reviewing data related to KPIs (hours, utilization, productivity, etc.), among others.

• Ensuring the team’s quality of work through

  • (1) timely feedback and analysis

  • (2) continuous learning through training

  • (3) identifying key areas in order to develop and improve of team’s performance

• Establishing measurable SLAs and TATs, identify process improvements and efficiency enhancements by leveraging tools, teams, technology, and other resources available (ex. LEAN techniques, Automation, etc.)

• Being involved in training on (1) client-specific level and (2) GTC general service level for relevant process and technical knowledge

• Consistently develop technology skills, technical skill and soft skills through firm-provided trainings

• Ensuring current and efficient record keeping and electronic file maintenance of client data using internal retention databases

• Observing personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations without compromising on quality and ethical standards and values

• Engaging with the team and people across different services and clients. Has the ability to motivate team members.

• Assuming the role of a Performance Manager. Identifies goals, plans, steps and actions for the development and growth of a staff reporting under him/her. Completes Goal Setting, Interim Reviews, Year-End Reviews and provides feedback on a timely basis

SME and Guidance:

• Train and guide the team with relevant process and technical knowledge

• Consistently develop technology skills, technical skill, and soft skills through firm- provided trainings

• Process and review data related to Trade & Customs operations

• Conduct research and collect product engineering and manufacturing specifications

• Assist with record keeping and electronic file maintenance, using internal retention databases

• Review and audit transactional documents related to customs entries

• Sales support

• Support the engagement Manager in pursuits, proposals, and engagement reporting

Qualifications

• Masters/Bachelor’s degree in Engineering, Science/Commerce, etc. from accredited college or university.

• 6+ years of proven experience in management relating to trade compliance, including client and people management

  • Proficient with Microsoft Office Suit Applications including Word, Excel, PowerPoint, and Outlook

  • Experience in identifying, planning and implementation of process improvements

  • Strong written and verbal communication skills; Effective organization, analytical, and time management skills

    Preferred Skills:

• Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations without compromising on quality and ethical standards and values

• Strong Leadership and team management skills, analytical skills with detail orientation

• Team player: self-driven and ability to work independently and motivate team members