Manager – Training and Development

• Lead planning, execution, and continuous improvement of functional training programs across the Bank. This includes designing and implementation of the annual training programs.
  
• Manage and operationalize the Bank’s internal academies and talent development programs (e.g., Banking 101, Retail Banking Academy, Service Excellence Academy etc.).
  
• Translate strategic capability gaps into actionable learning pathways and development programs.
  
• Ensure training initiatives align with regulatory, compliance, and organizational capability priorities.
  
• In liaison with Senior Manager: Leadership Development & Culture, Business Heads participate in the implementation of key leadership development programs including Executive programs, Management Trainees and other Banking Talents development programs.
  

• Drive the Bank’s learning effectiveness model, including teach-backs, coaching for application, action learning, and post-training reinforcement.
  
• Partner with business leaders/HoDs to increase accountability for employee development and application of acquired skills.
  
• Design and execute mechanisms to measure application of learning on the job and impact on business results.
  

• Implement structured capability-building programs to improve staff performance, productivity, and service excellence across the Bank.
  
• Ensure consistency, quality, and standardization of capability development across all branches and functions.
  
• Drive and support development of competency frameworks, proficiency levels, and career development pathways.
  

• Coordinate scheduling, facilitation, logistics, learning materials, and stakeholder communication for all training programs.
  
• Manage relationships with internal trainers, external facilitators, and training partners while ensuring quality and cost-effectiveness.
  
• Oversee digital learning, content curation, registration, and LMS utilization to drive self-paced development.
  
• In consultation with Senior Manager: Leadership Development & Culture, develop the annual training budget by sourcing comparative market rates from reputable service providers on identified courses.
  
• From the overall approved budget, drafting detailed budgets to motivate specific programs and obtaining approval of the costs before training commences.
  
• Preparing, collecting and reconciling petty cash for all in-house training budgets and finally submitting receipts to the Finance department.
  

• Develop, maintain, and present monthly and quarterly Training & Development dashboards, analytics, and insights to support decision making process in the Bank.
  
• Track and report training compliance against regulatory requirements (e.g., BOT, mandatory compliance training).
  
• Maintain accurate and auditable training and development records for all programs and critical and targeted professional certifications in the Bank.
  
• Monitor training budgets, optimize training costs, and track return on training investment.
  
• Ensure adherence to internal policies, procedures, and quality standards for all learning programs.
  

• Act as a learning adviser and strategic partner to internal stakeholders by providing insights and recommendations for driving employee engagement in the bank.
  

• Introduce innovative learning methodologies including blended learning, digital experiences, simulation-based learning, and microlearning.
  
• Benchmark learning practices with banking and industry standards to ensure competitiveness and relevance.
  
• Build a culture of learning, curiosity, and continuous development across the organization. Risk Management:
  
• Update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting.
  
• Ensure effective adoption and utilization of risk management tools available within the Bank.
  
• Drive remediation of risk management exceptions identified during audit or risk reviews.
  
• Promote risk management culture and adhere to all bank’s policies and procedures.
  

Requirements

• Bachelor’s degree in human resources management, Business Administration, or related field from a recognized institution.
  
• Master’s degree and professional HR certifications will be an added advantage.
  
• 5+ years’ experience in Training, Learning & Development, or HR in a structured organization - preferably banking/financial services.
  
• Experience managing large-scale learning programs, academies, or capability development projects.