Manager, Training and Enablement
Summary:
Mimaki USA is seeking a high-caliber Manager of Training and Enablement to lead the development and rollout of our comprehensive business training ecosystem. This individual will serve as the primary bridge between our technical engineering capabilities and our front-line sales performance. You are responsible for ensuring that Mimaki team members, and our dealer partners, have the mastery required to represent our brand with technical precision and sales charisma.
Essential duties and responsibilities include the following. Other duties may be assigned.
Technical Training & Mastery
- Develop and execute deep-dive hardware and software certifications for internal staff and dealer partners.
- Work closely with Service and Engineering to translate technical updates into actionable training modules.
Product Marketing & Demo Training
- Create standardized demo "scripts" and workflows that highlight Mimaki’s USPs (Unique Selling Propositions).
- Train personnel on how to use hardware to tell a compelling business story for different vertical markets.
Sales & Sales Development Training
- Build the sales enablement framework: prospecting, value-based selling, and competitive displacement.
- Conduct "train-the-trainer" sessions for regional managers to ensure training is consistent across all territories.
General Administration & Personnel Training
- Partner with Human Resources on new-hire orientation and company culture integration.
- Collaborate with Business Systems/IT to train staff on CRM (Salesforce/Dynamics) and ERP workflows.
Work Environment
- Primarily office-based with some remote or hybrid flexibility, as applicable
- Up to 30% travel may be required to support training sessions