Manager, Trust and Safety Compliance Audit

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Team Overview

The Trust and Safety team at Coupang is responsible for curbing fraud and abuse and thereby improving customer and sellers trust on the platform, while ensuring that genuine customers/ sellers get the best of experiences. Trust and Safety team develops policies and standards, provides appropriate guidance, and helps to implement and monitor controls to identify and mitigate risks across the platform. The team partners with business and operations to design products, services and controls which reduce fraud and risk vulnerabilities, and govern the process by measuring, monitoring, and reporting fraud risks.

Role Overview

We are seeking a dynamic and experienced Trust & Safety Compliance Auditor to join our team. In this role, you will play a critical role in ensuring that our products meet all Trust and safety compliance standards. You will develop audit programs, and collaborate closely with cross-functional teams to drive continuous improvement in Trust & Safety compliance practices.

What You Will Do

Audit Programs and Execution:

Develop and execute comprehensive audit programs to assess trust and safety compliance.

Conduct on-site and remote compliance audits for trust and safety compliance.

Review and analyze audit findings, identifying non-compliance issues and opportunities for improvement.

Stay up-to date with relevant policies, procedures and SOPs

Collaboration:

Work closely with cross-functional teams, including fraud operation teams, product teams, quality assurance, supply chain and legal to address compliance issues and drive corrective actions.

Communicate audit findings and recommendations to stakeholders.

Reporting and Documentation:

Prepare detailed audit reports, including findings, observations, and recommendations.

Maintain accurate and organized audit records and documentation.

Continuous Improvement:

Drive continuous improvement initiatives to enhance trust and safety compliance processes.

Monitor the effectiveness of corrective actions and preventive measures.

Preferred Qualifications

Bachelor's degree in relevant field; advanced degree or relevant certifications preferred.
6 years of experience in trust and safety compliance auditing
Strong knowledge of relevant industry regulations and standards.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to lead and motivate a team, fostering a collaborative and results-oriented work environment.
Attention to detail and a commitment to delivering high-quality audit outcomes.

Recruitment Process and Others

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.
Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:

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What this application asks

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First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

LinkedIn Profile optional
Coupang Corporation or its affiliates and subsidiaries* (or collectively referred to as “Coupang”) does not collect, process or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent. choose one
1. What is your nationality? choose one
1. (Required) By submitting your resume, you consent to the required collection, processing, use, required provision/transfer, and consignment of personal information as set forth in our Privacy Policy (https://privacy.coupang.com/en/land/jobs/). choose one
2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent the year-round hiring from progressing normally or may result in the restriction of opportunities in the hiring process of companies other than the one you applied. choose one
3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process. choose one
4. (Optional) Coupang or its affiliate or subsidiary company* will send recruitment notifications through transmission media such as phone, email, and SMS using the contact information and email address based on your consent. choose one
5. (Optional) Coupang or its affiliate or subsidiary company* will conduct reference checks on you within the following scope based on your consent: Additional reference checks may be conducted on applicants who applied for a job at Coupang and passed interviews, and Coupang arranges means to conduct reference checks. Coupang may collect other personal information about you, including integrity information collected from public sources and the performance evaluation information collected from your former employer or colleagues. choose one
1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group; choose one
- Name of Relative(s) / 親屬姓名: optional
- Relationship / 關係: optional
- Working Org / Team / 任職組織/團隊: optional
1. Are you currently, or have you been a government official, public servant, or employee of a public institution who may be subject to post employment or reemployment restrictions under applicable laws or regulations? choose one
2. Do you acknowledge and agree that where required under applicable laws or regulations: choose one · optional
You have the right to inquire/access, request a copy, supplement/correct, delete, suspend the collection, processing, or use and suspend the transfer of your personal information that Coupang holds. Exercising certain rights, such as deletion of personal information, may result in the restriction of the hiring process. If you wish to exercise any of these choices, please contact our privacy representative at [candidatedataremove@coupang.com]. choose one
Document Policy choose one

Manager, Trust and Safety Compliance Audit

What this application asks

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