Manager, Trust & Safety
How we LEAD:
Universal Music Group is seeking a Trust & Safety Manager with music industry knowledge, strong data skills, and experience analyzing trends based out of Brazil.
● Monitoring & Investigation: Regularly monitor and investigate suspicious activities flagged by Virgin Music Group’s fraud detection technology and data insights provided by our DSP partners. Evaluate these activities and take both preventative and corrective actions to safeguard VMG's relationships with DSP partners.
● Claims Management: Manage and respond to incoming claims and fraudulent streaming notifications from DSPs. Communicate with clients to ensure timely resolution and take necessary actions, such as content takedowns, to comply with legal standards.
● Client Relations: Serve as a key point of contact for clients regarding Trust & Safety issues. Ensure clear, timely, and effective communication to address concerns while maintaining strong relationships.
● Client Education & Guidance: Educate clients on best practices to prevent artificial streaming and copyright conflicts. Provide guidance on aligning with DSP content guidelines and avoiding actions leading to fraudulent activities or infringement claims.
● Resource Development: Assist in developing educational materials and resources for clients to better understand and comply with industry standards, reducing future risks.
● Strategy & Optimization: Contribute insights and recommendations to continuously enhance controls, internal processes, and fraud prevention strategies.
● Operations & Escalations: Handle daily operations, including managing escalations and resolving issues related to fraud, abuse, and copyright claims efficiently and in line with internal policies.
● Data & Reporting: Maintain and update data reports, dashboards, and internal documentation tracking fraudulent activities and claims to ensure accurate processing and review.
● Analytical Support: Respond to ad hoc queries and provide analytical support to the Trust & Safety and Business Affairs teams.
● Cross-Functional Collaboration: Work closely with Business Affairs (BA) and internal stakeholders on claims or artificial streaming issues, including vetting new clients and aligning with Statements teams on royalty processes.
How you'll CREATE:
Required Qualifications
● Industry Experience: Previous experience in a client-facing role, ideally within music distribution or the broader music industry, with a strong understanding of industry fraud prevention methods.
● Data Proficiency: Proficient in data analysis using Excel and Google Sheets; capable of processing and analyzing large datasets effectively.
● Communication: Excellent written and verbal communication skills, with a proven ability to manage client interactions and collaborate across internal teams.
● Detail-Oriented: Highly organized and detail-oriented, with the ability to manage multiple tasks while maintaining high accuracy.
● Platform Experience: Experience working with Content ID and DSP CMS platforms.
Bring your VIBE:
● Domain Knowledge: Strong understanding of common fraud prevention techniques, copyright infringement detection, DSP content guidelines, and infringement claims processes.
● Technical Skills: Basic understanding of SQL and experience with dashboard visualization tools like Looker or Tableau (or a strong willingness to learn).
● Proactive Mindset: A proactive approach to identifying and suggesting improvements to processes and policies within Trust & Safety.