Manager Unified Communications

The Opportunity Provide day-to-day leadership to Unified Communications Operations team. Provide operational support for voice infrastructure and services. Provide updates on projects and incidents to Manager Voice Operations. Perform duties within a team environment in an effective manner. Ensure compliance with processes and procedures. Ensure that required operational metrics and SLAs are achieved. Perform as an escalation point for customer faults and other team members. What you’ll be doin…