MANAGER UTIL BILLING & MTR

Supervises, trains collection personnel, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.

Coordinates daily work activities of subordinates. Organizes, prioritizes, and assigns work, creates, and distributes employee schedules. Manages hiring, training, and management of all meter reading and billing personnel who enter water meter readings, meter information, and changes regarding billing. Monitors and maintains service standards, consults with assigned staff, assists with complex/problem situations, and provides technical expertise.

Overall management of billing system, analyzing and interpreting the information of the CIS software and the Temetra/MVRS meter reading software and all upgrades. Evaluates the efficiency and effectiveness of the department operations, policies, procedures, service standards, computer programs and equipment. Assists in developing and implementing changes to policies and procedures to maintain and improve department operations

Performs customer service functions for complex and escalated issues. Conducts extensive research and review of customer accounts, provides information and documentation regarding policies, procedures, and service protocols. Interactions with various department personnel regarding customer issues or concerns, while providing resolution.

Responsible for managing rate changes within the system (sewer surcharges, etc.) and winter sewer average Maintains relationship with third party billing provider. Manages training of other personnel regarding the data systems.

Performs other duties of a similar nature or level.