Manager, Vendor Programs & Implementation

COMPANY OVERVIEW

Zing Health is a tech-enabled insurance company making Medicare Advantage the best it can be for those 65-and-over. Zing Health has a community-based approach that recognizes the importance of the social determinants of health in keeping individuals and communities healthy. Zing Health aims to return the physician and the member to the center of the health care equation. Members receive individualized assistance to make their transition to Zing Health as easy as possible. Zing Health offers members the ability to personalize their plans, access to facilities designed to help them better meet their healthcare needs and a dedicated care team. For more information on Zing Health, visit www.myzinghealth.com.

SUMMARY DESCRIPTION:

The Manager, Vendor Programs & Implementation is a full-time role responsible for overseeing the operational performance, implementation, and ongoing management of supplemental benefit vendors. This role is split between project management for new and upcoming vendor implementations and day-to-day vendor management oversight, ensuring operational readiness, regulatory compliance, data integrity, and high-quality member experience.

This individual serves as a key liaison between internal stakeholders and external vendors, owning timelines, issue resolution, reporting, and escalation management across multiple supplemental programs. This person should be a high achiever and performer.

ESSENTIAL FUNCTIONS:

Project Management & Vendor Implementations

Own and manage end-to-end project execution for supplemental vendor implementations and enhancements, including planning, coordination, testing, go-live, and post implementation stabilization.

Primary implementation responsibilities include:

Project Management expectations:

• Develop and maintain detailed project plans, timelines, and dependencies
• Coordinate cross-functional stakeholders (Operations, IT, Compliance, Finance, Marketing)
• Track risks, issues, and mitigation strategies
• Ensure vendors meet contractual, technical, and regulatory requirements
• Lead vendor testing, validation, and sign-off processes
• Communicate status updates and executive-level summaries as needed

Vendor Management & Operational Oversight (Ongoing)

• Provide ongoing vendor oversight to ensure performance, compliance, and service quality across all assigned supplemental vendors.

Cross Functional Collaboration

• Partner closely with Operations, Compliance, IT, Finance, and Member Experience teams
• Act as a single point of accountability for assigned vendors and implementations
• Translate operational and regulatory requirements into actionable vendor expectations
• Support leadership with insights, risks, and recommendations