Manager, Volunteer Centre

About Care Community Services Society (CCSS)

Care Community Services Society (CCSS) is a registered charity and an Institution of a Public Character (IPC) dedicated to serving the community through impactful programmes for children, youth, families, and the elderly. Guided by our values of compassion, integrity, and excellence, we strive to make a meaningful difference in the lives of those we serve.

About the Role

This role oversees the SG Cares Volunteer Centres operated by Care Community Services Society. The incumbent works closely with community stakeholders to understand the needs of the towns served and mobilise appropriate resources to support community partners on the ground.

The role also leads community relations efforts, providing support to both existing and potential stakeholders, such as Social Service Agencies (SSAs). By connecting and coordinating resources across volunteers, stakeholders, and community partners, the incumbent fosters effective collaboration and sustainable partnerships that benefit service users and strengthen community outcomes.

Job Description

Volunteer Management

• Lead the planning and execution of Volunteer Centre (VC) operations in alignment with approved workplans, and establish strategic partnerships across towns
• Drive volunteer recruitment, engagement, retention, and recognition initiatives while maintaining a strong understanding of community needs
• Develop town-wide volunteer programmes, partnerships, and engagement opportunities that strengthen volunteer capacity and capability
• Monitor and analyse operational performance, ensuring timely reporting and supporting continuous improvement
• Oversee the implementation and enhancement of volunteer management systems, processes, and frameworks
• Build and sustain volunteer networks, including schools, community groups, corporates, and individual volunteers
• Develop and equip volunteers and volunteer leaders through training, workshops, and leadership development
• Facilitate volunteer onboarding, screening, matching, deployment, and orientation, ensuring a positive volunteer experience
• Manage administrative processes, records, and reporting requirements, including funding agreement deliverables

Social Service Agency Support

• Serve as a volunteer broker, facilitate partnerships between volunteers, community partners, and SSAs
• Build and maintain strong working relationships within the volunteer and social service ecosystem
• Assess and coordinate volunteer requests and community needs, ensuring appropriate resource matching
• Develop and implement policies, processes, and SOPs to support effective service delivery
• Maintain accurate records and prepare reports for organisational and regulatory requirements

Others

• Develop and maintain an appreciation and loyalty programme for volunteers and SSAs
• Utilise digital media and platforms to engage new volunteers
• Maintain public engagement platforms, including social media and volunteer management systems
• Curate and publish volunteer testimonials for the Annual Report and other media
• Support other Community Partnership Team programmes and ad-hoc Volunteer Centre needs

Requirements

• Possess excellent interpersonal and communication skills
• Proactive and highly accountable for the work assigned
• Strong personal effectiveness, credibility, and leadership qualities
• Have an interest and passion to work with partners and new people groups
• Able to work independently and at the same time a team player who is able to work cohesively with colleagues from different levels
• A servant leader who leads with humility, integrity and love