Manager with Turkish - Supply Chain / Order Management

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Manager with Turkish - Supply Chain/ Order Management

Responsibilities

Lead and oversee the end-to-end order management process, ensuring efficient order execution from creation to delivery
Manage, mentor, and support a team responsible for order processing, customer communication, and issue resolution
Ensure product availability by collaborating with Supply Chain and Planning teams, analyzing stock levels and sales forecasts
Monitor order execution, delivery performance, and customer service KPIs to ensure operational excellence and customer satisfaction
Act as the main escalation point for complex customer issues, delays, shortages, and return processes
Build strong relationships with internal and external stakeholders, including Logistics, Customer Service, Procurement, and Supply Chain teams
Drive continuous process improvements to optimize workflows, service quality, and operational efficiency
Support reporting, performance analysis, and preparation of operational insights for leadership teams
Ensure compliance with internal procedures, policies, and service level agreements (SLAs)
Lead onboarding, coaching, and development of team members while fostering a collaborative and customer-focused culture

University degree in Business Administration, Supply Chain, Logistics, Economics, or a related field
Fluency in English and Turkish (written and spoken)
Minimum 5 years of experience in order management, customer service, supply chain, procurement, or a related operational environment, including team management experience
Previous experience in a shared services environment (SSC/BPO) will be highly preferred
Strong leadership and stakeholder management skills with the ability to work effectively across multiple teams and functions
Customer-oriented mindset and strong problem-solving abilities
Excellent organizational skills with the ability to manage multiple priorities and tight deadlines
Advanced knowledge of MS Office, especially Excel
Experience with SAP or similar ERP systems will be considered an advantage
Strong analytical mindset and ability to drive operational improvements

Comprehensive onboarding and support to help you succeed in your role
Opportunity to shape and lead a team in an international environment
Technical or managerial career development opportunities
Private medical care and life insurance
Flexible working hours and a stable employment environment
Opportunity to work with international stakeholders and cross-functional teams
Friendly, highly skilled, and collaborative team environment
Great atmosphere and comfortable working conditions in a well-located office in Kraków
Integration events, soft skills development, and a dynamic non-corporate culture