manager

Job Summary

Oversee daily shop operations and lead a team of therapists to deliver high-quality wellness services. Manage customer service, inventory, and health and safety compliance to ensure smooth operations and excellent client experiences.

Responsibilities

• Oversee daily shop operations by scheduling staff, managing appointments, and ensuring smooth customer flow to optimize service delivery
• Hire, train, and supervise therapists to maintain team performance and adherence to quality and service standards
• Resolve customer complaints and implement feedback-driven improvements to sustain high customer satisfaction
• Manage inventory by monitoring stock levels, ordering supplies, and tracking usage to maintain adequate resources
• Ensure compliance with health, safety, and hygiene standards by training staff on sanitation protocols and overseeing equipment maintenance

Preferred competencies and qualifications

• Experience in the wellness and related hospitality industry to effectively manage service delivery and team dynamics
• Ability to motivate and lead a team to consistently deliver high-quality service and maintain operational standards
• Strong attention to detail to uphold cleanliness, safety, and service quality standards
• Passion for wellness and self-care to foster a positive and engaging environment
• Friendly and cheerful personality to enhance customer interactions and team morale
• Availability to work on weekends and Public Holidays to support business needs