Managing Director
The Managing Director functions as the primary strategic business leader of the hotel.
As leader of the hotel, this position is responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales, and revenue generation, and delivering a return on investment to ownership. The Managing Director leads a team in the development and implementation of hotel-wide strategies and ensures implementation of brand service programs and initiatives with the objective of meeting and/or exceeding guest expectations. In addition, the Managing Director builds and maintains relationships with key customers, civic and community leaders and influencers through personal engagement.
Key Responsibilities
Commercial:
To deliver on the financial goals of the hotel, ensuring consistent alignment with the Omni Boston at the Seaport luxury positioning and brand values
Develops deployment strategies to market hotel to continue to grow market share
Communicates a clear and consistent message regarding hotel goals to produce desired results
Reviews the STR report, competitive shopping reports and other resources to maintain a strong understanding of the hotel’s market position and performance
Ensures sales and revenue engines are leveraged to drive the total revenue strategy, across all revenue streams, and RevPAR improvement year over year
Reviews sales goals and strategies to ensure alignment with positioning and pricing
Provides strategic direction and direct support to ensure the success of the group sales team
Ensures accurate revenue, expense and labor forecasts and execution
Participates in loyalty program member relations to facilitate acquisition and retention
People:
Creates a cohesive leadership team and positive business environment that consistently delivers results
Sets goals and expectations for direct reports
Inspires and motivates team to achieve operational excellence
Identifies leadership and fosters career development
Utilizes an “open door” policy
Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities
Conducts annual performance appraisals with direct reports according to Standard Operating Procedures
Fosters associate engagement to providing excellent service
Holds staff accountable for successful performance in a positive manner
Hotel:
Proven leader within luxury hotel brands, with a passion for service excellence and eye to detail
Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction
Participates directly in risk management issues and prevention, including legal and workers compensation
Ensures capital expenditure funds are budgeted and deployed effectively and within program guidelines
Works collaboratively with state and regional tourism entities to build and nurture strong relationships to aid the business objectives of the hotel
Qualifications
5 years minimum experience as a General Manager in a four-diamond hotel required
Previous luxury hotel experience preferred
Previous experience in a large-scale convention hotel environment
Strongly preferred to have union experience
Preferred to have experience with asset management oversight
Strong leadership skills
Excellent communications skills
Able to motivate team to provide best-in-class customer service
10+ years of P&L responsibilities