Managing Director - West Region

Key Responsibilities

• Develop and execute business strategies aligned with short- and long-term objectives.
• Provide strategic guidance to executive leadership regarding market dynamics and future growth opportunities.
• Develop and implement business plans that support profitable growth and operational excellence.
• Ensure compliance with company policies, standards, and legal requirements.
• Build and maintain trusted relationships with clients, stakeholders, and regulatory authorities.
• Lead, mentor, and develop senior leaders and regional teams.
• Drive regional growth, profitability, customer satisfaction, and operational performance.
• Maintain full P&L responsibility, including budgeting, forecasting, and revenue attainment.
• Monitor KPIs, customer feedback, and operational metrics to support data-driven decision making.
• Collaborate across matrixed teams to achieve organizational objectives.
• Drive employee engagement, leadership development, and a culture of accountability.
• Travel throughout the region to strengthen client relationships and support business objectives.

Qualifications

• Bachelor’s degree in a related field; Master’s degree preferred.
• Minimum 10 years of progressive leadership experience within a Managed Service Provider or related technology services environment required.
• Minimum 7 years of people leadership experience, including leadership of leaders.
• Strong business acumen with proven strategic planning and operational leadership capabilities.
• Demonstrated experience leading customer-facing service delivery organizations.
• Exceptional relationship-building, communication, and change management skills.
• Process improvement and performance optimization experience; Six Sigma certification is a plus.
• Executive presence with a proven ability to influence and lead at all organizational levels.

Working Conditions

• Ability to work independently with moderate supervision.
• Ability to travel regularly and work outside normal business hours when necessary.
• Ability to manage multiple priorities and competing demands.
• Ability to operate standard office technology and equipment

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is $225,000 to $300,000 annually (DOE & location), plus variable with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!

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