Mandarin-speaking Customer Service Representative
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JOB DESCRIPTION:
- Attend to Mandarin-speaking customer questions, complaints and concerns immediately and facilitate satisfactory resolution.
- Effectively present, discuss and/or address customer concerns and requests in a way that conveys an image of quality and superior understanding of customer needs.
- Manage calls professionally, efficiently and with good Mandarin and English communication skills.
- Research answers to questions using a variety of manuals and resources
- 18 Years old and above
- Open to NATIVE SPEAKERS ONLY
- Must be proficient in speaking, reading, and writing using the Mandarin Language
- Can converse using the English language
- Must have basic web navigation skills
- Must be willing to start immediately
- Should be flexible