Mandarin Speaking IT Support Engineer
Description
Ø To maintain the bank IT systems operation and hardware in a healthy state; To execute and comply with IT policies and procedures covering the areas of data security, cybercrime and office maintenance as well as support services for the operation of IT systems and applications.
Ø The senior engineer will also in charge of bookkeeping IT procurement process, device security and computer asset/IT inventory control. Ensure that core network security reviews are undertaken as appropriate and ensure that all of the Bank’s core network and desktops have an appropriate level of security.
Ø To supervise the overall management of the infrastructure systems and hardware, develop policies and procedures relating to the system design, development, implementation, and maintenance as well as support services for the operation of IT systems and applications.
Main Responsibilities & Accountabilities:
Helpdesk support
- IT service hotline
(best to have hunting line with another junior)
- Manage service
desk mailbox
- Assign tickets
(both hotline and mailbox)
- As the first tier
of service desk
- Password reset /
Account unlock
- Maintain IT
Communication email and distribution list
- Create/disable
user account
- Data and device
security assistance
IT procurement processes and IT risk control
- Application record
(including assign application number and filing – use template form attached)
- To administrate security applications for computer networks and
directory services
Formulate computer
disaster recovery plans and arrange for relevant tests to comply with the
regulator’s requirements
- Follow up
application (approval and place order)
- Internal and
external IT audit supporting
- Delivery note
filing
- Invoice collection
and pass to Finance
- Follow up with
Finance with outstanding payment
- Full set of IT
expenses record
Inventory control (CMBD)
- IT fixed asset
records
- IT supplies
inventory
Network
and hardware maintenance
- Supervise and
control the overall operations and implementation of IT Systems,e.g the servers, daily backup, network, UPS, live
systems, internet.
- Guide and train
bank staff with IT knowledge.
- Supervise the
security program of the computer and telecommunications systems and delegate
powers to authorised users
- Formulate computer
disaster recovery plans and arrange for relevant tests to ensure that the plan
is in compliance with the regulator’s requirements
Requirements
At least 5 years
experience
Microsoft Server and Desktop operating systems
(2003/2008/2008R2/2012 Server/XP/Vista/7/8)
Core Microsoft Infrastructure technologies and
solutions (Exchange, AD, RDS, DFS)
Systems Virtualisation (VMware, vSphere, Hyper-V)
Backup technologies (Veeam, Backup Exec, System
Recovery, Endpoint Protection, LTO)
Server hardware maintenance and troubleshooting
Hardware firewalls and router configuration
Switching (HP, Cisco, Juniper)
System and network monitoring
Language:
English
Chinese (Mandarin)
both oral and written
Qualifications (Desirable):
MCSA-Microsoft Windows Server 2008/2012/Office365
MCSE- Microsoft Certified Solution Expert
MCITP-Microsoft Certified IT Professional
VMware Certified Professional