Mandarin Support (Tech Support) - mandatory skills python, java, rest API, SQL,

ROLE: Mandarin Support (Tech Support)

JOB TYPE: FTE Long term

LOCATION: KL, Malaysia

POSITIONS: 6

JOB DESCRIPTION:

Roles & Responsibilities:

• This role falls in the Tier 3 Support and plays as the bridge between our frontline representatives (who are already Associate Cloud Engineer certified) and Google Product Engineering.

• Act as the ultimate technical escalation point for complex enterprise issues across Vertex AI, Gemini/Gemini Enterprise, and Vertex AI Agent Builder.

• 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.

• Mandarin Fluency (Spoken & Written) for direct engagement with enterprise customers and stakeholders.

Experience Range: 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.

Education: Bachelor’s or Master’s Degree in required (Computer Science)

Must Have Technical/Functional Skills

• Deep Google GenAI Stack: Vertex AI (Pipelines, Endpoints, Vector Search), Gemini APIs, and Agentic architectures (Function Calling, Agent Development Kit, Agent Builder).

• Core GCP Infra: Solid understanding of how ML model deployments interact with BigQuery, IAM, Cloud Storage, and VPCs.

• High-Severity Leadership: Excellent interpersonal ability to manage P1/P2 crises and deliver technical root-cause analyses directly to enterprise customers and accelerate L1 L2 teams

• Ideal: Systems & Code Debugging skills, Strong Python coding/debugging skills, API troubleshooting, and distributed systems log analysis (Cloud Logging/Monitoring).

Generic Managerial Skills, If any:

• Stakeholder management

• Escalation handling

• Cross-functional collaboration

• Communication skills

• Problem-solving

• Ownership & accountability

Key Words to search in Resume:

• Google Cloud AI/ML SME

• Vertex AI

• Gemini API

• Agent Builder

• Agentic AI

• GCP AI/ML Support

• Tier 3 Technical Support

• SRE AI/ML

• Python Debugging

• API Troubleshooting

• Cloud Logging

• Cloud Monitoring

• BigQuery

• IAM

• Cloud Storage

• VPC

• Mandarin Speaking / Mandarin Fluent