Manger

Key Responsibilities

1. Business Operations

• Oversee the daily operations of all outlets and central kitchen.
• Ensure smooth, efficient, and profitable business operations.
• Develop and implement operational policies and SOPs.
• Monitor business performance and improve operational efficiency.

2. Financial Management

• Prepare and manage budgets and operating expenses.
• Monitor sales, profit margins, and cost control.
• Review financial reports and recommend improvements.
• Ensure company resources are used effectively.

3. Team Leadership

• Lead, coach, and supervise department managers.
• Recruit, train, and develop employees.
• Conduct performance evaluations and set KPIs.
• Foster a positive and productive working environment.

4. Quality & Food Safety

• Ensure compliance with SFA, NEA, MOM, and other regulatory requirements.
• Maintain food quality, hygiene, and safety standards.
• Oversee implementation of HACCP, food safety, and quality assurance procedures.
• Handle audits and regulatory inspections.

5. Business Development

• Identify opportunities to increase sales and profitability.
• Develop business strategies and expansion plans.
• Build relationships with landlords, suppliers, and business partners.
• Support new outlet openings and business growth.

6. Inventory & Procurement

• Oversee inventory management and stock control.
• Approve procurement and supplier selection.
• Monitor purchasing costs and reduce wastage.

7. Customer Service

• Ensure excellent customer service across all outlets.
• Handle major customer complaints and service recovery.
• Monitor customer feedback and implement improvements.

8. Compliance & Risk Management

• Ensure compliance with employment laws, workplace safety (WSH), and company policies.
• Manage operational risks and implement preventive measures.
• Maintain insurance, licenses, and statutory compliance.

9. Reporting

• Prepare monthly management reports.
• Present operational and financial performance to Directors.
• Track KPIs and recommend corrective actions where necessary.