Manila - Workforce Management
- Forecast workload and staffing requirements
- Create and manage employee schedules and shift plans
- Monitor real-time performance and adjust staffing as needed
- Track service levels, adherence, and productivity metrics
- Analyze historical data to improve forecasting accuracy
- Coordinate with operations to manage absences, leaves, and attrition impact
- Generate performance and staffing reports for management
- Ensure optimal resource allocation to meet business targets
- Support capacity planning and long-term workforce strategy