Manpower operations & Contract Manager
Company Overview
Greensafe International Pte Ltd provides consulting, training, auditing, and outsourcing services focused on Workplace Safety & Health, Environmental, and Quality solutions across diverse industries and workplaces.
Job Summary
The Operations & Contract Manager will oversee large-scale manpower and service operations across multiple sites, ensuring effective service delivery, operational efficiency, and compliance with contractual requirements.
Responsibilities
- Manage large-scale manpower and service operations across multiple locations to ensure seamless service delivery
- Plan, coordinate, and supervise a sizeable team of operational personnel to meet service standards
- Oversee customer-facing and service-counter operations to maintain consistent service quality
- Manage contracts across multiple sites with varying schedules and service requirements to ensure compliance
- Monitor operational KPIs, service quality, and customer satisfaction to drive performance improvements
- Manage manpower deployment, scheduling, replacements, and contingency arrangements to maintain operational continuity
- Liaise directly with clients and relevant Authorities on operational, service, and contractual matters to ensure alignment and compliance
- Ensure adherence to contractual obligations, operational procedures, and service standards through regular oversight
- Conduct quality assurance reviews, audits, and performance assessments to identify and address operational gaps
- Identify operational gaps and implement corrective and preventive actions to enhance service delivery
- Coordinate staff training, development, and competency requirements to build team capability
- Prepare operational reports and provide regular updates on service performance and contractual matters to stakeholders
- Drive continuous improvement initiatives to enhance operational efficiency and service quality
Preferred competencies and qualifications
- Experience managing multi-site operations and customer-facing services would be advantageous