Manual QA Engineer (Frontline Feature & Support Testing

Role Summary

Performs deep functional, exploratory, and customer-focused testing for new features and production issues.

Key Responsibilities

• Execute manual testing

• Create high-quality test cases (Test Plans, traceability)

• Validate backend data using:

• SQL Server Management Studio

• Validate file integrations using:

• Using internal tools

• Capture evidence and defects:

• Using internal tools

• Perform:

• Exploratory testing
• Feature Testing
• Regression Testing
• Assist with UAT as needed
• Workflow validation across distributed systems.

• Validate document outputs and compliance workflows using:

• Azure Document Intelligence
• Reproduce and validate customer issues
• Coordinate with automation engineers to develop and review tests – In addition, has the desire to learn automation with AI tooling.
• Frontline support for hot fixes and patches
• Demo new features and fixes to Compliance, Customer or Product teams.

Required Skills

• Strong manual testing experience

• Excellent attention to detail

• Ability to test complex workflows

Nice to Have

Mortgage/FinTech experience.

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