Manual Testing Quality Engineer (QE) with expertise in Salesforce Service Cloud and Sales Cloud - Omni-channel
Skills and Qualifications:
· Proven experience in manual testing with a focus on Salesforce Service Cloud or related CRM applications.
· Strong understanding of Service Cloud features like Case Management, Knowledge Base, Service Console, and Omni-Channel.
· Familiarity with Salesforce customization tools like Process Builder, Flows, and Validation Rules.
· Experience in defect tracking and test management tools (e.g., JIRA, TestRail, Zephyr).
· Basic knowledge of SOQL for data validation in Salesforce.
· Excellent analytical and problem-solving skills with attention to detail.
· Strong communication and collaboration abilities to work effectively with cross-functional teams.
Regards,
Mohammed ilyas,
PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com
All your information will be kept confidential according to EEO guidelines.