Manufacturing Customer Service Representative
Manufacturing Customer Service Representative
Location: Johnson Creek, WI
Schedule: Monday through Friday, possibly some weekends
Pay Range: $27.00 - $32.00 per hour
Keep Customers Moving and Manufacturing on Track
Are you an experienced customer service professional who thrives in a fast-paced environment? Saelens LLC is seeking a Customer Service Representative to join our Johnson Creek team. This mid-level role is ideal for someone who enjoys building customer relationships, solving problems, and coordinating with multiple departments to ensure exceptional service.
As a key liaison between our customers and internal teams, you will manage customer accounts, oversee order fulfillment, resolve issues, and help ensure customer commitments are met from order entry through delivery.
What You'll Do
- Serve as the primary point of contact for assigned customer accounts
- Respond to customer inquiries via phone, email, and in person in a professional and timely manner
- Enter, monitor, and manage customer orders to ensure accurate processing and on-time delivery
- Communicate proactively with customers regarding order status, lead times, and potential delays
- Coordinate closely with Production, Shipping, Purchasing, and Quality teams to support customer needs
- Process returns, credits, and related customer documentation
- Issue warehouse picks and communicate priority or expedited order requirements
- Investigate and resolve customer concerns, discrepancies, and service issues
- Maintain accurate customer records and documentation within company systems. Keep Customers Moving—and Manufacturing on Track
- Analyze customer requests and identify opportunities to improve service, efficiency, and customer satisfaction
- Assist with customer account reviews, reporting, and continuous improvement initiatives
- Support the training and development of less experienced customer service team members as needed