Manufacturing Lead Operator
Role Summary
Wolfe is a Pittsburgh-based FinTech company building the next generation of financial products, and we are actively embedding AI across our product, our internal processes, and the way our teams work day-to-day. As the Manufacturing Lead Operator in our card production plant, you will lead a shift team of 4 to 8 operators while running a machine or process yourself, keeping the line moving so daily SLA and quality goals are met. You'll work with increasingly data-driven and AI-supported tools for reporting and workflow management, helping bring that same modernization onto the production floor. We're looking for a hands-on leader who takes pride in a clean, well-run shift and in developing the operators around them. This is a 5-day onsite role in Pittsburgh, PA.
Wolfe is a Pittsburgh-based FinTech company building the next generation of financial products, and we are actively embedding AI across our product, our internal processes, and the way our teams work day-to-day. As the Manufacturing Lead Operator in our card production plant, you will lead a shift team of 4 to 8 operators while running a machine or process yourself, keeping the line moving so daily SLA and quality goals are met. You'll work with increasingly data-driven and AI-supported tools for reporting and workflow management, helping bring that same modernization onto the production floor. We're looking for a hands-on leader who takes pride in a clean, well-run shift and in developing the operators around them. This is a 5-day onsite role in Pittsburgh, PA.
- Lead and coordinate a shift team of 4 to 8 production operators while running a machine or process on the line yourself.
- Keep card production flowing so the daily 100% shipping SLA is met by the 7:00 pm cutoff, monitoring the CPM system daily and documenting any errors in weekly reports.
- Uphold the shift quality goal of zero customer-impacting errors, logging and tracking every error in Google Sheets for follow-up.
- Train operators, redeploy staff across production areas as workflow dictates, and partner with in-house machine technicians to resolve machine errors and breakdowns.
- Complete shift administration (timesheet sign-off, PTO in Zenefits, and on-time 30/60/90-day, semi-annual, and annual reviews) and escalate shift issues to the Director of Plant Operations.
- Maintain inventory, PCI compliance, and a clean, organized production floor.
Impact Statement
For more clarity on the role, below are the success metrics and measurements for this role in the first 90 to 120 days:
- Master the Card Processing Management (CPM) system and independently manage daily workflow to hit the 100% shipping SLA by the 7:00 pm cutoff across your shifts.
- Pull reporting from Metabase and deliver accurate, on-time weekly error and quality reports with no gaps.
- Demonstrate the ability to run every machine in the production environment and step in at any station as workflow requires.
- Operate in full adherence to all PCI requirements on the floor, with no compliance findings during the period.
- 3–5 years of leadership or team-lead experience in a production or manufacturing environment.
- Hands-on ability to run production machinery and step into any process on the line as needed.
- Proven ability to train, coach, and provide direction to junior operators during a shift.
- Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint, plus comfort learning production and reporting systems (CPM, Metabase) and HR tools (Zenefits).
- Familiarity with PCI compliance requirements in a manufacturing setting, or the ability to learn them quickly.
- Flexibility to work variable or extended hours as production demands.
- Physical Requirements: Able to stand and walk for the duration of a shift, lift and carry up to 50 lbs, and perform the repetitive motions associated with operating production equipment.
Wolfe is committed to providing a comprehensive benefits package to support your well-being, along with competitive compensation. Our benefits and perks include but not limited to:
- Restricted Stock Units (RSUs)
- Profit Share
- Medical, Prescription, Vision, and Dental insurance for employees and dependents (Wolfe pays 80% of premium)
- Short-Term Disability Insurance (Wolfe pays 100% of premium)
- Voluntary Long-Term Disability Insurance, Life Insurance, Critical Illness Insurance, Accident Insurance, and Hospital Indemnity coverage
- PTO (vacation and sick time)
- Corporate Holidays and Floating Holidays
- 401(k)
- Employee recognition program
- Charitable Donation to a charity of your choice yearly
- Employee Referral Bonus
- Tuition Reimbursement
- Internal Training and Information sessions
- Family Picnic, Holiday Party, and other outings
- Internal Culture Club