MapleWave Production Support Specialist
MapleWave Production Support Specialist
Experience : 5 to 8 years
Responsibilities:
- Responding to customer support tickets and inquiries regarding Maplewave software
- Diagnosing and resolving technical issues related to system functionality, data integrity, and user access
- Performing system upgrades and patching to ensure users are on the latest version
- Monitoring system performance and proactively identifying potential issues
- Providing user training and guidance on best practices for using Maplewave features
- Collaborating with development teams to report bugs and suggest improvements
Key Technical Requirements:
- 5-8 years of support experience in the Telecom domain
- Strong understanding of Inventory process flow and POS systems, specifically MapleWave Transact
- Proficiency in UNIX and MySQL
- Experience with OpenShift cluster-based architecture
- Skilled in issue tracking and driving resolution across multiple teams and vendors
- Extensive experience using Remedy for issue management
Additional Requirements:
- Strong communication skills with customer-facing experience
- Willingness to travel for short or long-term assignments